topic Re: Archicad won't open any file on my computer suddenly. in Modeling

Archicad won't open any file on my computer suddenly.

archanom — Fri, 31 Jan 2025 11:57:35 GMT

I was using Archicad on my laptop this morning. I tried to open a file in the afternoon and it wouldn't open. Just stuck on the spinning wheel. I have Archicad 26. I have tried to open other Archicad files, but same thing. I removed Archicad. Shut down the computer. I turned it back on and reloaded Archicad. I still have the same issue. I'm at a loss. I've attached a screenshot of where it stops. Any ideas? I have Mac Monterey.

Re: Archicad won't open any file on my computer suddenly.

Lee Hankins — Sat, 15 Oct 2022 06:44:31 GMT

How much time did you give it to open? Depending on the number of objects, where they are and how they are loaded as well as imported images etc it can take a long time to convert. Often Archicad will colour wheel and even say not responding but it is still quietly working away.

Re: Archicad won't open any file on my computer suddenly.

archanom — Sat, 15 Oct 2022 15:57:42 GMT

I was gone for over an hour and came back to it still in the same place. I've been using Archicad for over 20 years, and this has never happened to me before.

Re: Archicad won't open any file on my computer suddenly.

Karl Ottenstein — Sat, 15 Oct 2022 16:17:11 GMT

Your screenshot shows that the file you're opening is in a shared folder, so I'm wondering about a network issue. What happens if you copy the file to a local folder on your Mac?

Also, just in case something got hosed... check your Security & Privacy > Privacy > Full Disk Access to make sure that Archicad 26 is still listed there and with a checkmark. (I'm on Big Sur, so don't know if they moved that somewhere else in Monterey.). It should also appear in the Files and Folders group under Privacy, also.

Re: Archicad won't open any file on my computer suddenly.

archanom — Sat, 15 Oct 2022 17:40:10 GMT

So, I just put a file on my desktop and tried to open it, but I get the same issue. Archicad 26 has full disc access and also appears in the Files and Folders. When I go to Force Quit, I get this image. Not sure if this is normally what it looks like.

Re: Archicad won't open any file on my computer suddenly.

Karl Ottenstein — Sat, 15 Oct 2022 18:53:38 GMT

Given what you've done, I can't think of anything else that could be the cause...you've reinstalled, restarted your Mac, made sure AC 26 has full disk access, and tried with a local file. I've not seen anyone else report anything similar here on the Community so suggest that you contact tech support.

The only other things I've seen mentioned here over the years is preference cleaning of AC preferences...since just re-installing will keep all old settings. But, no doubt you have a lot of preferences set that you'd hate to lose. So, hopefully tech support can make some other suggestion before you have to do this:

https://community.graphisoft.com/t5/Setup-License-articles/Preferences-Cleaning/ta-p/303676

and I'm not sure what the difference is between that article and this one (didn't take the time to compare):

https://community.graphisoft.com/t5/Project-Management-articles/Preferences-Cleaning-with-Prep-Steps/ta-p/303371

Edit: PS Yes, what you see with option-right-click is correct/normal. All apps list their recent files, then app specific menu options, etc as you see.

PPS - Also, are you on the recently released Update 2 of 26? Build 4022?

https://community.graphisoft.com/t5/Graphisoft-Insights/Archicad-26-update-2-release/ba-p/358630

Re: Archicad won't open any file on my computer suddenly.

archanom — Sat, 15 Oct 2022 18:50:57 GMT

Thank you Karl. I'll look at those links. I have contacted tech support. I just wish they wear available on the weekends. Thank you.

Re: Archicad won't open any file on my computer suddenly.

Lee Hankins — Sat, 15 Oct 2022 19:05:10 GMT

Have you tried launching Archicad without opening a file and then navigating to File/ Open and selecting the file but also selecting the option to open and repair?

Re: Archicad won't open any file on my computer suddenly.

archanom — Sat, 15 Oct 2022 19:18:41 GMT

Yes. I have tried that too...with the same results. I just tried the links that Karl suggested, but it still doesn't do anything. I just tried moving my libraries to a different folder because maybe the libraries are corrupt, but that didn't change anything either.

Re: Archicad won't open any file on my computer suddenly.

Lee Hankins — Sat, 15 Oct 2022 21:06:32 GMT

I know this seems pointless and it may not work but worth a try if you haven’t already. Start the mac in safe mode and try to open the file. If it still doesn’t work then try a PRAM reset.

Re: Archicad won't open any file on my computer suddenly.

Lee Hankins — Sat, 15 Oct 2022 21:08:04 GMT

Also, have you tried opening in AC25 to see if that still works? I noticed it’s a 25 file it’s trying to convert.

Re: Archicad won't open any file on my computer suddenly.

archanom — Sat, 15 Oct 2022 21:14:36 GMT

Yes I have. I tried opening some of the projects in 25 and I got the same issue. I then took 25 and 26 off, shut the computer down, and reloaded 26. Still freezes.

Re: Archicad won't open any file on my computer suddenly.

archanom — Sat, 15 Oct 2022 21:17:12 GMT

I'm doing a backup right now to a different location, so I'll try that after the backup is done. Thank you. I'll try anything at this point. If it works, I'll definitely let everyone know.

Re: Archicad won't open any file on my computer suddenly.

archanom — Sat, 15 Oct 2022 22:13:28 GMT

GOOD NEWS! So, I was able to open files in safe mode. But, what does that mean if they open in safe mode vs normal mode?

Re: Archicad won't open any file on my computer suddenly.

Laszlo Nagy — Sat, 15 Oct 2022 22:24:23 GMT

I don't have a Mac, but based on my experience on Windows, some applications, services and processes are not loaded and started in Safe Mode, so they are not running when you try to open the Archicad file. Maybe there is some service or process that interferes with Archicad in normal mode, but does not in Safe Mode since it is not running.

If you save the Project File under another name in Safe Mode, can you then open that file in normal mode?

Re: Archicad won't open any file on my computer suddenly.

archanom — Sat, 15 Oct 2022 22:51:12 GMT

Thank you everyone!!! I had downloaded Citrix for a teaching job a month ago and it appears that if I do not sign into it, then there is a conflict when opening Archicad. Not sure of that, but it appears to be the case. WHEW! Great advice from all. I'll just remove Citrix from my computer since I never use it.

Re: Archicad won't open any file on my computer suddenly.

Lee Hankins — Sun, 16 Oct 2022 07:17:29 GMT

Sorry. I only just saw this. Safe mode will have stopped the Citrix background service from loading which you have discovered was the conflict.