topic Re: How exactly do i report a bug? in Modeling

How exactly do i report a bug?

gdford — Wed, 30 Nov 2022 16:02:52 GMT

How exactly do i report a bug?

Re: How exactly do i report a bug?

thesleepofreason — Wed, 30 Nov 2022 17:25:16 GMT

A legitimate question. You will likely get told that this is a user forum and that you should contact your local support... I personally don't see why this community hasn't a bug report/list feature. Guess someone like to keep it under the rug...

Re: How exactly do i report a bug?

Rex Maximilian — Wed, 30 Nov 2022 16:57:02 GMT

Email to support@Graphisoft.com

You should get an automated response with a case number and a follow up after that when they contact you for support.

This forum is not for that, no. matter what subforum they may have for support. As we see here, Graphisoft participation/interaction is pretty low; especially for technical reports, etc.

Re: How exactly do i report a bug?

DGSketcher — Wed, 30 Nov 2022 17:18:32 GMT

It depends where you are in the world. Some local offices e.g. Graphisoft UK, provide an excellent service, others are literally none existent. I find reporting locally usually means there is a quick resolution, if you try to go direct to GSHQ you might have to wait for a response.

Re: How exactly do i report a bug?

Nathan Hildebrandt — Wed, 30 Nov 2022 23:44:02 GMT

In Australia, CI has a support portal where you log your bugs or technical support issues. I would assume if you are on a select/forward/ongoing agreement that there would be some sort of support process you would be advised to follow. I would suggest that you speak with your local Graphisoft office/reseller to determine their specific process.

Re: How exactly do i report a bug?

Ole — Thu, 01 Dec 2022 10:49:22 GMT

@gdford wrote:
How exactly do i report a bug?

I interpreted your question differently than the others at first. There is "an art" to writing a good bug report. It is not always easy to explain the bug to the person receiving it. 😁

See https://www.browserstack.com/guide/how-to-write-a-bug-report for example.

Re: How exactly do i report a bug?

Rex Maximilian — Fri, 02 Dec 2022 18:25:46 GMT

That's a great link/resource. Thanks!