topic Re: 'A serious error has occurred while processing the project data' in Modeling

'A serious error has occurred while processing the project data'

KatherineC97 — Wed, 26 Oct 2022 01:56:30 GMT

Hi, I'm having an issue with Archicad 26. When opening jobs, some from Archicad 25, others started in 26, I've had the file crash for seemingly no reason, I'm sometimes not even in the job, and I get an error message that says 'A serious error has occurred while processing the project data. Archicad must be close.' The only options are quit or repair (Archicad will restart). No matter what I select, it simply quits. I'll then get that error message on start up, resulting in a crash loop.

I was wondering if anyone knows why this is happening or how to fix it, because open and repair doesn't always work.

Re: 'A serious error has occurred while processing the project data'

Karl Ottenstein — Wed, 26 Oct 2022 02:18:08 GMT

Are you on the current update, which is build 4022 if my memory is working at all? If not, do a check for updates. And calling this a “job” is confusing. Are you talking about a solo project PLN or a Teamwork project?

https://community.graphisoft.com/t5/Graphisoft-Insights/Archicad-26-update-2-release/ba-p/358630

Re: 'A serious error has occurred while processing the project data'

KatherineC97 — Wed, 26 Oct 2022 02:31:51 GMT

Hi Karl,

Sorry, I do mean a solo project pln. I'm using build 4019, and the update check says it's the most up to date version

Re: 'A serious error has occurred while processing the project data'

tomyg — Thu, 10 Nov 2022 05:34:37 GMT

i'm having the same issue, build 4019 - which is current AUS build. i'm having the issue across multiple machines and muktiple different jobs (files)

I've currently lost a couple of full files that i can no longer open due to this issue.

Re: 'A serious error has occurred while processing the project data'

NagelPlanungsbuero — Wed, 23 Nov 2022 09:50:38 GMT

Hey KatherineC97, did you fix the problem? I'm having the same right now and don't know what to do..

Re: 'A serious error has occurred while processing the project data'

KatherineC97 — Wed, 23 Nov 2022 22:01:21 GMT

Hi, unfortunately not, it's stopped on my computer, but everyone I work with is still having issues, but we're still not sure what to do either

Re: 'A serious error has occurred while processing the project data'

Marsel — Fri, 25 Nov 2022 09:53:52 GMT

We had same problem this morning and what you might try is to run the regular 'open and repair' option: file>open>open (activate 'open and repair' checkbox). This did it for us.

Re: 'A serious error has occurred while processing the project data'

KatherineC97 — Sun, 27 Nov 2022 21:40:34 GMT

I have tried this and it's only working some of the time, sometimes it will work after trying open and repair a few times but it's not a guaranteed fix for us

Re: 'A serious error has occurred while processing the project data'

Frillex — Wed, 30 Nov 2022 08:26:16 GMT

Experienced this for the first time this morning.

Have never seen this error in Archicad before.

When i tried the suggested repair, Archicad told me that it could not "create a temporary file".

So I had to redo todays work.

Yesterday the file worked without problems.

/Felix

Re: 'A serious error has occurred while processing the project data'

Frillex — Wed, 30 Nov 2022 08:59:22 GMT

I've located when it occurs.

For me it's when i click "Level up" in the navigator.

is it linked to the same action for anyone else?

/Felix

Edit: It's linked in general to any actions in the navigator.....

Re: 'A serious error has occurred while processing the project data'

tomyg — Wed, 30 Nov 2022 21:01:49 GMT

from what I've seen we have had a few different machines have the crash when changing publisher sets.

Re: 'A serious error has occurred while processing the project data'

Frillex — Thu, 01 Dec 2022 09:38:41 GMT

I did "open & repair". This solved all issues related to this for the moment.

Re: 'A serious error has occurred while processing the project data'

Frillex — Thu, 08 Dec 2022 14:21:29 GMT

The problem with this problem is that once it happens, u can't save ur work.

Its finito and you have to repair the file and start over.

Re: 'A serious error has occurred while processing the project data'

Mariana Perini — Fri, 09 Dec 2022 00:35:32 GMT

Same happening here. It's frustrating. I'll give a try updating the version and see if it works.

Re: 'A serious error has occurred while processing the project data'

Frillex — Wed, 14 Dec 2022 09:03:21 GMT

Any news?

This has happened twice sense my last post in here, which was 5 days ago..

Every time it happens i have to quit all my open instances of Archicad and open and repair the damaged file.
And I can also add that nothing has been done to the file, both times sense the 8th it was when I started the file in the morning, it worked fine the day before.

/Felix

Re: 'A serious error has occurred while processing the project data'

KatherineC97 — Fri, 16 Dec 2022 04:23:16 GMT

Nothing on our end, I've still had files that just crash when you try and open them, and others where all the work is gone

Re: 'A serious error has occurred while processing the project data'

Barry Kelly — Fri, 16 Dec 2022 05:41:29 GMT

@KatherineC97 and @Frillex ,

Have you been in touch with your local Archicad support people?

Barry.

Re: 'A serious error has occurred while processing the project data'

Frillex — Fri, 16 Dec 2022 13:52:32 GMT

I not sure they will be able to help, I posted here because it's a better way directly in to the mind and heart of Archicad. But I'll let them know so they can post it in the internal Graphisoft bug report (i don't remember what it's called Trac9 or something).

Have a nice weekend

Felix

Re: 'A serious error has occurred while processing the project data'

Barry Kelly — Sun, 18 Dec 2022 05:48:06 GMT

@Frillex wrote:

I not sure they will be able to help,

I hope they can.

If you are paying for support, then that is what you should expect and what they should give.

If they are unable to help they should escalate the problem to GS HQ.

Posting here is fine, but just remember we are only Archicad users such as yourself.

Unless one of us has experience with or knowledge of the problem, then you will be no better off.

Sure, someone actually from Graphisoft may chime in, but that is not something you can guarantee here in the user forums.

Barry.

Re: 'A serious error has occurred while processing the project data'

Frillex — Thu, 02 Feb 2023 12:20:47 GMT

Talked to our local reseller, they contacted the developers, and we might have a fix next update.

This problem is really killing all the fun in working...

Edit: In one of our files it had something to do with one of our client specifik DWG translators.