topic Re: Accessories not found after installation in AC26 in Modeling

Accessories not found after installation in AC26

arqperalta — Tue, 20 Sep 2022 10:26:35 GMT

I installed AC26, Goodies 26 and the update 3010 USA Full. I see the Accessories Library 26 and the Accessories box checked in the "Available Add-Ons", but I can not find in the Design Extras menu, the Accessories ( Roof Accessories, Slab Accessories, Wall Accessories). Any comments?

Re: Accessories not found after installation in AC26

Lee Hankins — Wed, 10 Aug 2022 02:03:23 GMT

It seems to be a bug. Try running the update again and it will hopefully fix it. If not run the goodies installer then the latest update again without opening Archicad.

Re: ACCESSORIES NOT FOUND AFTER INSTALLATION IN AC26

Barry Kelly — Wed, 10 Aug 2022 01:12:38 GMT

A few people seem to be complaining about this.

I had no problems with the Beta versions, but am still waiting for the actual release version here in AUS.

Have you got a custom Work Environment?

If so try switching to a standard one.

Also have a look at your Add-on Manager.

Select the 'Accessories' add-on and it will show the the path of the commands.

I am wondering if you have installed the INT (or some other language) version of Archicad and the USA version of the goodies (or perhaps the other way around).

They need to be the same language version.

Please let us know if any of this helps.

Barry.

Re: Accessories not found after installation in AC26

Karl Ottenstein — Wed, 10 Aug 2022 02:05:15 GMT

Please try both Barry and Lee's suggestions. If the Accessories are installed, Barry's will tell you for sure where the commands are in the menu structure.

Maybe I'm just lucky, or maybe it is because I'm on a Mac (vs the OP who is on Windows), but the Accessories that I selected during the installation installed normally and properly appeared in the menus.

Re: Accessories not found after installation in AC26

Abolins — Wed, 10 Aug 2022 08:47:25 GMT

Same. Nothing helps.

Re: Accessories not found after installation in AC26

Barry Kelly — Wed, 10 Aug 2022 09:10:44 GMT

Can you show an image of your add-on manager?

Barry.

Re: Accessories not found after installation in AC26

Abolins — Wed, 10 Aug 2022 09:13:29 GMT

Re: Accessories not found after installation in AC26

Barry Kelly — Wed, 10 Aug 2022 09:26:59 GMT

Thanks for that.

Clearly it is installed.

But it seems not to have created the menu structure.

I am not familiar with Macs at all, but I see in mine it is installed as a .APX file.

In yours it is a .BUNDLE.

I have no idea if that is correct or not.

Now when you go into your Work Environment > Command Layout Schemes, does it show a named scheme or is it 'Custom'.

If 'Custom' try applying a named scheme - again I have no idea if this is the problem.

Hopefully I will get 26 some time next week so I can try it then - but of course Windows not Mac.

Barry.

Re: Accessories not found after installation in AC26

Lee Hankins — Wed, 10 Aug 2022 09:28:34 GMT

GSUK have released a PDF that explains how to correct the missing menu for the Goodies add-ons which I believe they got from their American counterparts. It would be worth contacting local support to see if they can send it. I will check to see if I am allowed to upload it.

Re: Accessories not found after installation in AC26

Abolins — Wed, 10 Aug 2022 09:31:27 GMT

Same with standard "Architectural Commands 26".

Re: Accessories not found after installation in AC26

Barry Kelly — Wed, 10 Aug 2022 09:45:23 GMT

So it seems that it just isn't updating any of the menus.

You could maybe do this manually, but you shouldn't have to.

As Lee suggests, contact your local support and see what they say.

@Minh Nguyen , do you have any ideas?

Barry.

Re: Accessories not found after installation in AC26

Barry Kelly — Wed, 10 Aug 2022 09:55:05 GMT

And just to be sure you have run the latest update - I believe there is an update 3010?

Barry.

Re: Accessories not found after installation in AC26

Lee Hankins — Wed, 10 Aug 2022 10:03:47 GMT

I've contacted GSUK, they are contacting the American Team to see if they can upload it to the Community forum.

Re: Accessories not found after installation in AC26

Abolins — Wed, 10 Aug 2022 10:39:36 GMT

Yep, 3010.

Re: Accessories not found after installation in AC26

Barry Kelly — Wed, 10 Aug 2022 10:40:20 GMT

Thanks Lee.

Barry.

Re: Accessories not found after installation in AC26

Minh Nguyen — Fri, 12 Aug 2022 06:34:52 GMT

Hi All,

Thank you very much for your reports and I am very sorry for the experience!

This is a known defect, recorded as DEF-9773. What happened here was that: in the past, the Work Environment was prepared with hidden unavailable commands in the Work Environment, so no matter when you install the addon, it will show up once the APX files are available. But this can be an unstable "hack". Our developers created a function, in which Archicad will remove all unavailable commands from the work environment on the first launch. So if you start AC, then install the Goodies, they won't be available from the menus as they were removed when AC first launch. If you install the Goodies before launching Archicad, then it won’t remove those commands.

But we do see that this is a massive set back from usability point of view, so we are working on finding a more stable solution to this problem. Unfortunately, the workaround for now is to manually add the commands back to the menus, or copy a Work Environment profile from another machine.

I'm very sorry for the inconvenience that this is causing. Please let me know if you have any further questions, and thank you very much for your understanding!

Best regards,

Minh

Re: Accessories not found after installation in AC26

Barry Kelly — Thu, 11 Aug 2022 10:24:38 GMT

Thanks for the detailed explanation Minh.

Barry.

Re: Accessories not found after installation in AC26

Lee Hankins — Wed, 17 Aug 2022 08:58:00 GMT

I've got the PDF instruction from Graphisoft USA via Graphisoft UK that I can share but I can't upload PDFs to this forum.

Re: Accessories not found after installation in AC26

Barry Kelly — Wed, 17 Aug 2022 09:23:55 GMT

You should be able to attach a PDF, but maybe it is too large (max 75MB) ?

You could try to ZIP the file, that might compress it a little more.

Or share it via a file share app.

Barry.

Re: Accessories not found after installation in AC26

Lee Hankins — Wed, 17 Aug 2022 12:31:00 GMT

It's only 2mb, I get an error that pops up saying 'the file type (.pdf) is not supported'.