topic Re: AC21 Stairs not showing in Section/Elevation windows in Modeling

AC21 Stairs not showing in Section/Elevation windows

TDabney — Tue, 23 May 2023 14:12:29 GMT

Hello,

I have used the new stair tool in AC21 with moderate success, but for some reason in this new project, stairs created using the stair tool are not rendering properly in either the section or elevation windows. They are there physically, but not visually in that they will throw a shadow, but no lines show their outline or indicate their presence etc... It's as if I have chosen to show them in the section/elevation windows using a white pen (I work w/a white background). The object is there, I can select it as normal, but if not selected, it's not visible...

The floor plans & 3D window seem to be acting as normal.

Hope that makes sense.

Anyone else running into a similar issue?

Thanks,
Tom

Re: AC21 Stairs not showing in Section/Elevation windows

Laszlo Nagy — Sun, 28 Jan 2018 23:24:05 GMT

Could you attach a screenshot or two to illustrate the problem?
Could there be two instances of the same Stair element at the exact same location?

Re: AC21 Stairs not showing in Section/Elevation windows

TDabney — Mon, 29 Jan 2018 03:33:14 GMT

laszlonagy wrote:
Could you attach a screenshot or two to illustrate the problem?
Could there be two instances of the same Stair element at the exact same location?

Thanks for help Laszlo. I did check to see if there were duplicate objects and there is only one. I am trying to add attachments, but they are not loading. I've saved them as jpeg & pdfs to try different formats and they are small sized too... arrrg!

Re: AC21 Stairs not showing in Section/Elevation windows

Barry Kelly — Mon, 29 Jan 2018 03:49:06 GMT

TDabney wrote:
It's as if I have chosen to show them in the section/elevation windows using a white pen (I work w/a white background). The object is there, I can select it as normal, but if not selected, it's not visible...

Change your background colour to test your theory - you can always change it back.

Barry.

Re: AC21 Stairs not showing in Section/Elevation windows

Richard Morrison — Mon, 29 Jan 2018 04:16:46 GMT

I wonder if it's related to this issue: https://helpcenter.graphisoft.com/troubleshooting/3d-modeling/floor-plan-display-settings-of-stairs-disappear-in-update-5010/

Re: AC21 Stairs not showing in Section/Elevation windows

TDabney — Mon, 29 Jan 2018 17:25:54 GMT

Barry wrote:
Change your background colour to test your theory - you can always change it back.

Barry.

Hi Barry,

I did just try that and no change...

Tom

Re: AC21 Stairs not showing in Section/Elevation windows

TDabney — Mon, 29 Jan 2018 18:11:53 GMT

Trying to resize my attachments so they will post...

First is a floor plan image.

Re: AC21 Stairs not showing in Section/Elevation windows

TDabney — Mon, 29 Jan 2018 18:12:32 GMT

second is from the 3D window.

Re: AC21 Stairs not showing in Section/Elevation windows

TDabney — Mon, 29 Jan 2018 18:13:35 GMT

third is from the section shown on the plan, without the stairs selected.

Re: AC21 Stairs not showing in Section/Elevation windows

TDabney — Mon, 29 Jan 2018 18:14:49 GMT

last is the same section w/the stairs selected. Sorry for the multiple posts, I could not get more than 1 attachment per post to work...

Re: AC21 Stairs not showing in Section/Elevation windows

TDabney — Mon, 29 Jan 2018 18:20:39 GMT

Richard wrote:
I wonder if it's related to this issue: https://helpcenter.graphisoft.com/troubleshooting/3d-modeling/floor-plan-display-settings-of-stairs-disappear-in-update-5010/

Richard,

Thanks for pointing this out. Although my symptoms are not included in the list of issues in that bulletin, it would seem like they might be related... I am running the latest version 21.5010 USA Full which is the affected version.

Thanks,
Tom

Re: AC21 Stairs not showing in Section/Elevation windows

TDabney — Tue, 30 Jan 2018 21:37:01 GMT

OK, after a little more fooling around, I've been able to get my issue pretty much resolved. The first thing I tried was File->New->New&Reset All, and then copy/pasting the building, including the stairs, into the new file. This did fixed the issue, but created a whole host of other issues as I was forced to recreate my template file which is a massive time and soul sucking exercise...

Next I tried simply checking the box "open and repair selected file" when opening the .PLN file and that also seemed to fix the issue. I do get some error messages sometimes now when opening the 3D window. I don't know if it's related or not. I've tried to isolate what could be causing the error message, but I have not figured it out yet and quite honestly, I need to stop messing around with this issue so I can get some work done...

Thanks,
Tom

Re: AC21 Stairs not showing in Section/Elevation windows

MrC — Thu, 01 Feb 2018 02:41:45 GMT

So much for the "new and intuitive" stair and railing tool we were promised.......beginning to think we need a new section in the Forum just to deal with these questions...?!!!

Re: AC21 Stairs not showing in Section/Elevation windows

TDabney — Thu, 01 Feb 2018 15:31:30 GMT

Another quick update to say that my issue with the stair tool is actually NOT resolved... I thought it had been, but the stair object is still not consistently displaying in the section window. It's still OK in plan & 3D views, but sometimes is & sometimes isn't rendered in the section window.

I can't take any more time right now in this particular project to troubleshoot further as I've already burned too much time farting around with this. I need to get some drawings out the door & will revisit it in the future. : ) : )

I think this particular plan file was started in AC20 or maybe even AC19 and migrated to AC21 at some point. I do wonder if that has anything to do with the issues I am experiencing as I HAVE used the AC21 stair tool successfully in other project files over the past 9 months or so...

Re: AC21 Stairs not showing in Section/Elevation windows

Link — Thu, 01 Feb 2018 15:57:19 GMT

As your local support guy, feel free to email me a PLA of the file if you'd like me to troubleshoot it for you Tom. support at bim6x dot com.

Cheers,
Link.

Re: AC21 Stairs not showing in Section/Elevation windows

Barry Kelly — Fri, 02 Feb 2018 00:35:23 GMT

I would try adding another section looking in the opposite direction.
And another that doesn't actually cut through the stairs.
Just to see if the stairs show OK.
Maybe even try moving the existing section just a bit.

I have seen in the past when a section cuts through an object in one direction will not display the object whereas looking in the other direction it was fine.
Stairs are just objects so I was wondering if it might be an old issue come back.

Barry.

Re: AC21 Stairs not showing in Section/Elevation windows

Lati — Tue, 03 Apr 2018 06:35:19 GMT

Was having the same problem and found a simple workaround. I went into edit mode on the offending stair and converted the flights to morphs and they became visible in section/elevation window after exiting edit mode . If it is necessary to edit the flight in the future I can simply reset the structure. Hope this helps.

Re: AC21 Stairs not showing in Section/Elevation windows

Anonymous — Thu, 11 Oct 2018 20:39:00 GMT

I just encountered this exact problem too. I found a solution, but it's not a super logical one...

Try toggling the disappearing stair between different renovation statuses, e.g. turn it to "To Be Demolished" and then back to it's original status. I don't know why this worked for me, but it did.

As we say in our office, "It's ALWAYS Renovation Filters." Even when they shouldn't be involved in the problem in any way, Renovation Filters are virtually always responsible for the inexplicable issues.

Fingers crossed that this works for you too!

Re: AC21 Stairs not showing in Section/Elevation windows

Earthworm — Mon, 11 Mar 2019 13:23:38 GMT

RookB is right,

Change the renovation setting and/or filter setting of your stairs.

This can happen when your project is created "pre-new-stair-function"

You can also try to "refine with current window settings" to wash out any "old" AC settings

Re: AC21 Stairs not showing in Section/Elevation windows

Anonymous — Thu, 25 Apr 2019 10:23:35 GMT

RookB wrote:
I just encountered this exact problem too. I found a solution, but it's not a super logical one...

Try toggling the disappearing stair between different renovation statuses, e.g. turn it to "To Be Demolished" and then back to it's original status. I don't know why this worked for me, but it did.

As we say in our office, "It's ALWAYS Renovation Filters." Even when they shouldn't be involved in the problem in any way, Renovation Filters are virtually always responsible for the inexplicable issues.

Fingers crossed that this works for you too!

This works, it's the renovation filter yet again!