topic Re: ABVENT Customer Service is TERRIBLE in Modeling

ABVENT Customer Service was TERRIBLE BUT GOT FIXED

Anonymous — Fri, 21 Mar 2008 18:12:45 GMT

Well, after MULTIPLE attempts to contact ABVENT "customer support" I'm forced to post here in the hopes that they will contact me and help me resolve several issues that I have.

Issue One: I had to reinstall Windows. For whatever reason, I can no longer get the NIC that Artlantis was keyed thru to work. So I need, desperately, for that key to be wiped so as to allow me to re-key it the the second NIC.

**ABVENT cleared the key for me**

Issue Two: I had to setup a second account on ABVENT.com.
Everytime I tried to log on with the original it told me that the account wasn't active and that I needed to activate thru the email that was sent...the account worked before and there was never an email anyways.
So, when I tried to re-register that account it told that is already existed.
Does that not seem strange?

Issue Three: It appears to me that my emails to webmaster@abvent.com are being purposely blocked because nobody wants to assist me with the issues.

**Sort of purposely...they had someone attack their website**

Love the program, but I can't even consider upgrading to 2.0 because of the terrible customer support that I'm receiving and being locked out of using my purchased software anyways.

**Now I will see about upgrading soon**

Re: ABVENT Customer Service is TERRIBLE

TomWaltz — Fri, 21 Mar 2008 18:39:12 GMT

... I'm a little confused... you hoped that by posting on another software manufacturer's forum that Abvent would notice?

Re: ABVENT Customer Service is TERRIBLE

Anonymous — Fri, 21 Mar 2008 19:26:36 GMT

Why the hell not?
Seems there are a lot of Artlantis users lurking in this forum.
And Graphisoft seems to have close ties with ABVENT.

It didn't seem to be much of a stretch to me.

Re: ABVENT Customer Service is TERRIBLE

Dwight — Fri, 21 Mar 2008 19:52:58 GMT

TomWaltz wrote:
... I'm a little confused... you hoped that by posting on another software manufacturer's forum that Abvent would notice?

Where DOES a fello go after being banned from www.yourdailywhine.com?

I will email "my people" in France today.

Re: ABVENT Customer Service is TERRIBLE

Anonymous — Fri, 21 Mar 2008 23:52:56 GMT

Thanks, Dwight...I really appreciate that.
I have a model I need to render and I really don't WANT to use any other program.

Re: ABVENT Customer Service is TERRIBLE

Dwight — Sat, 22 Mar 2008 00:06:48 GMT

It is Easter and they take holidays. Those French. A different dialog box for everything. A better life in every way. Take cheese, for example. Over there, what we call American Cheese, they call "[censored][censored] dog constipator"

My immediate advice is to download the latest Artlantis DEMO version and add some space to the bottom of your renderings to allow for cutting off the watermark later...

After working with it for a while, you'll forgive them their lack of assistance in this obscure matter.

Re: ABVENT Customer Service is TERRIBLE

Dwight — Sat, 22 Mar 2008 00:08:41 GMT

Of course if you can't sign in......

this is no help.

Re: ABVENT Customer Service is TERRIBLE

Anonymous — Sat, 22 Mar 2008 02:04:40 GMT

Well, I can sign in...just not with my ORIGINAL account.
And I don't begrudge anybody their time off...my problem, though, has sat long enough to grow moss.
But, I think I will take you up on the suggestion, because I do love me some Artlantis.
Ya'll have a good weekend.

Oh, and they're right about the cheese.

Re: ABVENT Customer Service is TERRIBLE

Anonymous — Sat, 22 Mar 2008 16:06:26 GMT

Ledbetter, wrote:
Well, I can sign in...just not with my ORIGINAL account.
And I don't begrudge anybody their time off...my problem, though, has sat long enough to grow moss.
But, I think I will take you up on the suggestion, because I do love me some Artlantis.
Ya'll have a good weekend.

Oh, and they're right about the cheese.

Just a thought: If you have reinstalled ArtLantis from the original CD, you have to apply the latest bugfix release for the registration process to work. I dont know why the ***** Abvent decided to have it so.

Anssi

Re: ABVENT Customer Service is TERRIBLE

Anonymous — Sun, 23 Mar 2008 18:54:28 GMT

From reading the posts in the forum, I've became interested in Artlantis. The problem was that their website was so buggy it wouldn't work half of the time (at least for me).

My local reseller suggested that I try the demo download from ObjectsOnline as apparently Abvent's website is know to have problems.

Re: ABVENT Customer Service is TERRIBLE

Dwight — Sun, 23 Mar 2008 20:06:13 GMT

There's no downside to getting the demo. Abvent have solved the majority of the file transfer issues and it operates much faster now - enough to overcome the file transfer time deficit.

It is a simple program since Abvent have minimized their dialog boxes and maximized help in exposing a scene.

Investing an hour will convince you that it is time to move.

Re: ABVENT Customer Service is TERRIBLE

Anonymous — Mon, 24 Mar 2008 02:29:29 GMT

My post was not and is not meant to discourage the use of Artlantis.
Get the DEMO, like Dwight said...spend a little time with it and you will discover quickly that its easier and faster than just about anything out there.
I've never had a major issue with the program itself, aside from a couple crashes (but I save so often in EVERY program I use that its hardly ever a concern) over the last few years.
I just need ABVENT to assist me with getting my purchased copy back up and running.
...I've calmed down over the weekend.

Baby girls will do that to a guy.

Re: ABVENT Customer Service is TERRIBLE

__archiben — Mon, 24 Mar 2008 21:51:18 GMT

Don wrote:
The problem was that their website was so buggy it wouldn't work half of the time (at least for me).

you're not the only one - their website is appalling.

Re: ABVENT Customer Service is TERRIBLE

Anonymous — Tue, 25 Mar 2008 10:14:07 GMT

The very bad support from Artlantis is well known.
For example Artlantis 4.5 can not be used for AC10 and 11.
It is very dirty business concept from France.

Re: ABVENT Customer Service is TERRIBLE

Dwight — Tue, 25 Mar 2008 10:58:41 GMT

Archi wrote:
For example Artlantis 4.5 can not be used for AC10 and 11.
It is very dirty business concept from France.

It is a nice thing to think that obsolete applications should be supported forever.

The improvements in Artlantis Render and Studio were so radical that you do yourself a disservice to not upgrade.

I will grant you that the transition could be better managed.

Re: ABVENT Customer Service is TERRIBLE

Anonymous — Tue, 25 Mar 2008 17:24:38 GMT

Dear Ben Ledbetter,

I'm Alain Picard product manager of Artlantis. Abvent has faced a web attack. Nonetheless we have succeed to retrieve the situation in the shortest time we could.

Concerning the issues:
Once you have reinstall Win XP then Artlantis did you update Artlantis in 1.2.6? Did you reinstall QuickTime 7.4.1? Did you update your graphic card driver with the latest driver available on the manufacturer web site?
This should solve 99% of your problem activation, OpenGL issue…

Concerning the webmaster@abvent.com address I checked it and it works.

Please try again.

NB: the forum is not the Abvent tech support. To do so Open a new ticketFree at:

http://www.abvent.com/support/center/

I hope this will help.
Alain Picard.
Abvant

Re: ABVENT Customer Service is TERRIBLE

Anonymous — Tue, 25 Mar 2008 17:56:04 GMT

Thank you, Alain.

I'm truly sorry to hear that your website was attacked.
I'll never understand the hackers selfish, juvenile mentality.

I will open a Support Ticket...thanks again.

Re: ABVENT Customer Service was TERRIBLE, but got FIXED

Anonymous — Wed, 26 Mar 2008 13:50:01 GMT

Just wanted to let everybody know that ABVENT came thru for me this morning and got my copy re-serialized.
I am very happy...thanks.

If a moderator would please remove the poll...

Re: ABVENT Customer Service was TERRIBLE, but got FIXED

Anonymous — Wed, 26 Mar 2008 16:09:49 GMT

Ledbetter, wrote:
Just wanted to let everybody know that ABVENT came thru for me this morning and got my copy re-serialized.
I am very happy...thanks.

If a moderator would please remove the poll...

After the bull, the bear?

Re: ABVENT Customer Service is TERRIBLE

Anonymous — Wed, 26 Mar 2008 16:15:42 GMT

Yeah...
I guess it's like having severe tooth pain subside...the relief is immeasurable.

topic Re: ABVENT Customer Service is TERRIBLE in Modeling

ABVENT Customer Service was TERRIBLE *BUT GOT FIXED*

Re: ABVENT Customer Service is TERRIBLE

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Re: ABVENT Customer Service is TERRIBLE

Re: ABVENT Customer Service is TERRIBLE

Re: ABVENT Customer Service was TERRIBLE, but got FIXED

Re: ABVENT Customer Service was TERRIBLE, but got FIXED

Re: ABVENT Customer Service is TERRIBLE

ABVENT Customer Service was TERRIBLE BUT GOT FIXED