topic Re: Please help - AC 9 crashes when printing in Modeling

Please help - AC 9 crashes when printing

Anonymous — Thu, 10 Nov 2005 15:14:04 GMT

I installed to Windows XP Professional several days ago and a very strange problem appeared - AC crashes and the Bug Reporter appears when I try to print directly form AC. The same happens both when I try to print to printer and to PDF.

Before that I've used Windows 2000 Pro without any Service packs.
The XP is without Service packs either.
The AC 9 installation is the same, I tried it both with patch and without patch.

Please help because it is a matter of ungency!

Re: Please help - AC 9 crashes when printing

Aaron Bourgoin — Thu, 10 Nov 2005 16:43:22 GMT

Kliment,

Can you provide some details about your printer and how it is connected to the computer (directly?, parallel?, USB?, networked?, if networked, how?)

Is the driver supplied by the printer manufacturer or from Microsoft on the Windows install CD?

Re: Please help - AC 9 crashes when printing

Anonymous — Thu, 10 Nov 2005 17:27:34 GMT

The printer is Canon, driver by Windows, connected on a paralel port. LAN network for Internet acces, printer not shared.
But I think this is not the problem, because AC crashes when I try to print to Aadobe Distiller as .pdf-file!

Re: Please help - AC 9 crashes when printing

Anonymous — Thu, 10 Nov 2005 17:51:28 GMT

when you go to publish...check you dpi....I bet set to high...usually it is located in "page options"

Re: Please help - AC 9 crashes when printing

Anonymous — Thu, 10 Nov 2005 21:12:10 GMT

I have to admit I have never printed anything throgh "publish", I use "print".

Re: Please help - AC 9 crashes when printing

Anonymous — Thu, 10 Nov 2005 23:19:26 GMT

I have the exact same problem. I have had no problems printing my current views until about a month ago. Now the program crashes every time I try to print to both my printers and or PDF. Every time a client wants a print of the current view I have to open up PM and print. I have reinstalled print drivers etc. I even tried r benbenek possible solution lowering the dpi, but no luck.

I feel you pain kliment.

Jim

Re: Please help - AC 9 crashes when printing

Stress Co_ — Fri, 11 Nov 2005 14:32:23 GMT

Can you print from a "new and reset" project? I've had the same issues (on a mac), never solved.... but only on a couple of pln.s

Re: Please help - AC 9 crashes when printing

Anonymous — Fri, 11 Nov 2005 15:13:55 GMT

I just tried he "New and Reset Project" and it still crashes with the bug reporter.

Jim

Re: Please help - AC 9 crashes when printing

Anonymous — Fri, 11 Nov 2005 16:02:07 GMT

Publish or Print....doesn't matter with PDF's...check you dpi...set it to 300 that should work....in addition....can you make screen shots of your settings.....and did you check your IP addresses for those printers...

Re: Please help - AC 9 crashes when printing

Anonymous — Fri, 11 Nov 2005 16:49:13 GMT

I can publish to PDF or printer with no problem. But the problem is "print". Why would it all of a sudden stop "printing".

Thanks
Jim

Re: Please help - AC 9 crashes when printing

Stress Co_ — Fri, 11 Nov 2005 16:54:50 GMT

JMM4JMC wrote:
I just tried he "New and Reset Project" and it still crashes with the bug reporter.

Jim

What about other existing projects?

Re: Please help - AC 9 crashes when printing

Anonymous — Fri, 11 Nov 2005 17:04:27 GMT

Yes I have tried a handfull of existing projects with no luck. But.... Now that I have published to printer, I just tried to "print" and now it prints to "printer" and "PDF" with no crashes. Now I'm happy . Strange though. But I'm glad that Kliment brought up this topic. And thanks guys for the help. Now hopefully it works for Kliment.

Jim

Re: Please help - AC 9 crashes when printing

Anonymous — Fri, 11 Nov 2005 18:21:41 GMT

JMM4JMC,

could we get a snap shot of your "Print-Page Setup" in AC....and what kind of printer are you using....

Re: Please help - AC 9 crashes when printing

Anonymous — Fri, 11 Nov 2005 20:10:53 GMT

Here is the screen shot. Now I'm having the same trouble. If I publish 1st, at least one page, either printer of pdf, I can than "print" with no trouble. But if I close the file and reopen it, it crashes if I try to "print".

So frustrating.

Thanks for the help,
Jim

Re: Please help - AC 9 crashes when printing

Aussie John — Fri, 11 Nov 2005 23:42:44 GMT

i think it is crashing because of all that black on the screen

Re: Please help - AC 9 crashes when printing

Anonymous — Fri, 11 Nov 2005 23:47:57 GMT

I almost changed it back to white just so I would not get any s..t. How did I know?

Re: Please help - AC 9 crashes when printing

Anonymous — Tue, 15 Nov 2005 11:21:06 GMT

I am sorry for the disturbance I caused with my post!

The problem was in my computer!

It was the application I used for Cyrrilization of Windows. It crashed all the applications trying to print.

Thank you for the swift replies, anyway!

Re: Please help - AC 9 crashes when printing

Anonymous — Tue, 15 Nov 2005 13:21:23 GMT

JMM4JMC,

on your Page Setup...where it says "Where"....see if that matches up with your port in your printer properties....for example mine is an ip address...I guess what I am saying... they should match......