topic Re: AC11 BUGS.. in Modeling

AC11 BUGS..

Anonymous — Thu, 25 May 2023 16:13:54 GMT

When opening objects, sometimes the preview window shows nothing. It happens to me daily and I need to restart AC everytime it happens..
Are there any suggestions or is it just a very annoying bug to add in the bug box?

Re: AC11 BUGS..

Anonymous — Tue, 17 Jul 2007 12:32:14 GMT

Its a known bug I'm afraid, although I thought the lastest update fixed it?

See http://archicad-talk.graphisoft.com/viewtopic.php?t=17070
also http://archicad-talk.graphisoft.com/viewtopic.php?t=17416

tbh, I'm not using AC11 much yet so I don't know if things have improved or not in that respect. I do know the 2d speed issue have been sorted now though!

Re: AC11 BUGS..

Richard Morrison — Tue, 17 Jul 2007 13:37:15 GMT

Yes, this this incredibly annoying and the latest update has NOT fixed it. What's maddening is that the problem was identified in beta, and STILL has not been fixed. I have to restart every 30-60 min., or so. It's at the top of my list for urgent fixes.

Re: AC11 BUGS..

Anonymous — Tue, 17 Jul 2007 16:35:52 GMT

Thanks for all the continued, "beta" or Gamma Testing of AC11. I am on AC10 Still.

Will I be able to Upgrade to AC11 'Final' once AC12 comes out for It's Gamma Testing?

Re: AC11 BUGS..

TomWaltz — Tue, 17 Jul 2007 17:11:54 GMT

Jay wrote:
Thanks for all the continued, "beta" or Gamma Testing of AC11. I am on AC10 Still.

Will I be able to Upgrade to AC11 'Final' once AC12 comes out for It's Gamma Testing?

Is Gamma Testing the testing that is done just before the user gets ticked off and turns into The Hulk?

Re: AC11 BUGS..

rjwilden — Tue, 17 Jul 2007 19:39:25 GMT

YOU WILL ALSO NOTICE THAT THE PREVIEW WINDOW IN THE 3D CUTTING PLANE IS ALSO MISSING.REQUIRING A RESTART TO GET IT BACK .THIS NEEDS TO BE FIXED NOW!!!!!.
AM I SHOUTING, YES I AM!!!

Re: AC11 BUGS..

Greg Kmethy — Tue, 24 Jul 2007 13:16:13 GMT

Richard wrote:
Yes, this this incredibly annoying and the latest update has NOT fixed it. What's maddening is that the problem was identified in beta, and STILL has not been fixed. I have to restart every 30-60 min., or so. It's at the top of my list for urgent fixes.

The problem with debugging this error is that it can not be repeated on-demand, and we could never repeat this in an ArchiCAD debugger environment, which is necessary for the developer to be able to fix it. Now a bunch of QC guys are assigned to finding the exact steps to reproduce this - but if any of you have the "recipe", please share. We can repeat it time to time, but we don't yet see the pattern. But let me assure you - this bug is high priority on our list.

Re: AC11 BUGS..

Anonymous — Wed, 25 Jul 2007 09:47:28 GMT

Sorry can't tell you how to re-create this but it happens to me too and it is very annoying!

Re: AC11 BUGS..

Greg Kmethy — Wed, 25 Jul 2007 14:25:35 GMT

We finally have some luck with repeating this error. A 100% sure way to repeat it is to edit an element's parameters (e.g. height of a column) when in 3D - you change the parameter in the element's setting dialog, then close the dialog with hitting ENTER (Not by hitting the OK button). After this, the object previews are gone. It seems that if you close the dialog with the OK button, then the problem won't happen. This seems to be the way to avoid the problem.

Re: AC11 BUGS..

Dwight — Wed, 25 Jul 2007 14:53:27 GMT

gkmethy wrote:
We finally have some luck with repeating this error. A 100% sure way to repeat it is to edit an element's parameters (e.g. height of a column) when in 3D - you change the parameter in the element's setting dialog, then close the dialog with hitting ENTER (Not by hitting the OK button). After this, the object previews are gone. It seems that if you close the dialog with the OK button, then the problem won't happen. This seems to be the way to avoid the problem.

After reading this reply, I find myself in awe of the debugging process. While a bunch of users are having meltdowns over an infuriating and time-consuming application behavior, some guy in a basement in Hungary is doing a time and motion study on the result of different keystrokes.

Is this typical of the de-bugging experience?

Re: AC11 BUGS..

Greg Kmethy — Wed, 25 Jul 2007 15:00:12 GMT

No, this is not typical. Usually It's a programmer with C#. But there are situations when they can't find the problem from the code side, and they need reproduction steps. That's when the basement guys step in. While at that, they have actually a pleasant second floor room...

Re: AC11 BUGS..

Rick Thompson — Wed, 25 Jul 2007 16:15:44 GMT

Jay wrote:
Thanks for all the continued, "beta" or Gamma Testing of AC11. I am on AC10 Still.

Will I be able to Upgrade to AC11 'Final' once AC12 comes out for It's Gamma Testing?

What a great concept! GS could actually capitalize on it. If you wait one year (or one version) they could charge more for that gamma proofed release. That could change the whole strategy with subscriptions. While maybe not multi threaded or multi proceedered, it's multi-layered.

Re: AC11 BUGS..

Anonymous — Fri, 27 Jul 2007 20:49:30 GMT

Rick wrote:
Jay wrote:
Thanks for all the continued, "beta" or Gamma Testing of AC11. I am on AC10 Still.

Will I be able to Upgrade to AC11 'Final' once AC12 comes out for It's Gamma Testing?
What a great concept! GS could actually capitalize on it. If you wait one year (or one version) they could charge more for that gamma proofed release. That could change the whole strategy with subscriptions. While maybe not multi threaded or multi proceedered, it's multi-layered.

I Might be the first to sign up for this Gamma proofed Subscription. Might even at double the price. NO Quoting that please. But still seem worth it.

Re: AC11 BUGS..

Anonymous — Sat, 28 Jul 2007 02:54:25 GMT

Well I for one will add my heartfelt word of gratitude to Gergely Kmethy and the GS technicians. Thank You People. You make a very sweet product and, I'm going to shout it out: I LOVE MY AC.

Now that I have headquarter's attention, please hear another request:
Can you fix that annoying disappearance of an option that was available in AC10 but disappeared in AC11??
I'm referring to Project Preferences/Calculation Units/length units which don't have a "Feet and fractional inches" option.
Anyone (at least in the US?) who includes rough openings in their window schedules NEEDS this option, as no framer uses decimal inches to frame an opening.

Re: AC11 BUGS..

Karl Ottenstein — Sat, 28 Jul 2007 04:35:12 GMT

Michael wrote:
I'm referring to Project Preferences/Calculation Units/length units which don't have a "Feet and fractional inches" option.

This issue was logged into the system when you posted your earlier message...and is now in the developer's queue. It's not lost. 😉

Karl

Re: AC11 BUGS..

Pete — Mon, 30 Jul 2007 14:28:17 GMT

Is there a list of "known bugs" posted somewhere so we know whether GS is working on the things we struggle with?

We are still crashing often (hourly) with AC11 on Vista.

The polyroof tool is not working correctly in 11. Is this known?

Thanks,

Re: AC11 BUGS..

Greg Kmethy — Mon, 30 Jul 2007 14:45:34 GMT

Pete,

Although we drop in here time to time, please make sure that you contact your local ArchiCAD reseller. They are primarily responsible for doing Tech Support for you. We (the Budapest team) actually support them, so they escalate issues they can't solve to us. Send them the Bug IDs (or better yet, the CrashSubmissionLog.txt from your Documents and Settings\user\Graphisoft folder that has all the ID's in it), and they will help you find out why you crash.

Re: AC11 BUGS..

piton — Tue, 31 Jul 2007 11:52:22 GMT

gkmethy wrote:
Pete,

Although we drop in here time to time, please make sure that you contact your local ArchiCAD reseller. They are primarily responsible for doing Tech Support for you. We (the Budapest team) actually support them, so they escalate issues they can't solve to us. Send them the Bug IDs (or better yet, the CrashSubmissionLog.txt from your Documents and Settings\user\Graphisoft folder that has all the ID's in it), and they will help you find out why you crash.

What to do if Bug reporter crashes before completion?

My problem is that Ac11 crashes every time i try to delete columns put there in ac10.
Picking up its properties and placing another column - i can delete it.

Re: AC11 BUGS..

Greg Kmethy — Tue, 31 Jul 2007 16:26:32 GMT

piton,
We have released a new Hotfix (1040) today, that may fix your problem. If you are on HUN language version, the Hotfix will appear in a few days.

Re: AC11 BUGS..

Wokka — Wed, 22 Aug 2007 02:03:52 GMT

This issue still happening.
I just upgraded and this has sent me back to R10 till it's sorted.
No preview in objects and no image in the cutting plane dialog.
( OT Anyone know how to zoom into the cutting planes dialog??)

How long till R12 is released???