topic Re: AC15 recovered file crash on startup in Modeling

AC15 recovered file crash on startup

Anonymous — Thu, 25 May 2023 16:02:50 GMT

Hi,

I have an autosaved version of an ac15 file that i'm trying to recover following a crash. unfortunately ac has saved it in an unstable state and opening it crashes ac before i get a chance to have access to the file. I'm almost certain that the crashing is a result of my graphics card and the particular state of the view when the file was autosaved, rather than the file itself being unstable. what I would like to do is start a fresh file and import the recovered data as a hotlink, just to test my theory that there's actually nothing wrong with the file. of course I can't get to a fresh file while there is data in the autosave folder, the only option I have is to delete or open the autosaved data. my question: can I rename the @Global.T file to .pln file in order to have the autosaved data as a .pln file?

Thanks
Nick

Re: AC15 recovered file crash on startup

Marton Kiss — Thu, 15 Sep 2011 14:40:52 GMT

Back in 14 it was possible to to rename the @Global.T to a pln, but that was only a half success, because that saved only the model information. All sections, details, worksheets, drawings etc. were lost. There is a folder near the @Global.T file, that contains the previous information.

In case someone does not have usable backup, I recommend to send the full content of the Autosave folder to the local distributor who will transfer the files to us.

(In this particular case I contacted Nick directly and we will check why reopening the autosave crashes.)

Regards,
Marton

Re: AC15 recovered file crash on startup

Anonymous — Thu, 15 Sep 2011 16:05:34 GMT

Whenever I have a problem like this the first thing I do is make a copy of the autosave folder to the desktop (or wherever). Once you've done that you can delete the original and launch ArchiCAD normally. I recovered a file this way just the other day. Good luck.

Re: AC15 recovered file crash on startup

Anonymous — Thu, 15 Sep 2011 20:30:57 GMT

Maybe you could move the folder to a different computer that might work with the view in question and then fix the issue there so the you can save a file for your computer?

Re: AC15 recovered file crash on startup

Anonymous — Fri, 16 Sep 2011 01:10:30 GMT

Thankyou all for your suggestions, however it seems I won't get an opportunity to test any of them as the autosave folder is no longer there. Not sure how, it was there yesterday. I no longer get a prompt to recover the autosaved file when I start ac either. I had only copied out the @Global.T file yesterday. Marton, from what you say, I gather this is useless on it's own. Well thanks anyway.

Regards,
Nick

Re: AC15 recovered file crash on startup

Anonymous — Sat, 17 Sep 2011 01:34:28 GMT

Hi all, so unfortunately i've managed to recreate my crashing scenario, thankfully I've been a little more diligent with my saves and am not relying on the autosave anymore, however the crashing is getting a little annoying now and would really like to resolve it so I can get some work done. I'm thinking that I have a graphics problem so if anyone is familiar with the Nvidia GeForce 310 and can help with the settings so as to get the best performance out of Archicad that would be greatly appreciated. I believe its a graphics problem because of three reasons: 1, the trace reference display is next to useless most of the time, it displays jittery when I move it (see attached image). 2, the 3D editing plane doesn't display with transparency, it shows up white, and so again it's also useless unfortunately - It may be worth noting that when I first installed archicad 15 onto my pretty much brandnew current (laptop) system the editing plane did display correctly, however I then plugged in my LG external display, which installed some software (since removed), and after that the editing plane won't display correctly. I've tried manipulating the graphics settings, including restoring factory settings, but unfortunatley I don't know enough about it for it to have any effect at all. And 3, representation of materials in the 3d window is sometimes pretty unreliable. Changes in materials, mostly to walls, is unreliable and often either doesn't change from whatever the previous material colour was, or just displays an incorrect colour - even two walls, next to eachother, of exactly the same material will show differently (occasionally causes issues with window transparencies as well). Though I will point out that this has been an issue accross multiple Archicad versions, multiple computers, and multiple system configurations, so it may be irrelivant to this particular situation.
It's probably also worth noting that the above 3d scenarios are all open GL, and other than these three issues, all other graphics performance is smooth and reliable
The crash scenario:
Using the 'Planned Status' renovation filter (the others seem to be fine) and selecting a trace reference storey from the project map causes a crash, usually the first trace reference selection does it, sometimes it takes a couple of reference switches, but inevitably it crashes.

So if anyone can help with graphics performance, or ofcourse if there are any other ideas of why this might be happening, any help would be really really appreciated. Thanks.

Nick

Re: AC15 recovered file crash on startup

Anonymous — Sat, 17 Sep 2011 02:55:48 GMT

After a few more unintentional crashes I've managed to figure out that any renovation filter that has existing elements display set to 'override' will crash the file when a trace reference is turned on, without exception. I've not managed to narrow it down to any one particular attribute override, it doesn't seem to matter. Further, only when the storey selected as a trace reference has a dwg placed on the floorplan as an external drawing will the file crash.
I even started a fresh file, placed no elements except a dwg as an external drawing (not xref), selected a renovation filter that had existing elements set to display 'override' and then turned on the storey with the dwg as a trace reference and immediately crashed the file.

...any ideas?

Re: AC15 recovered file crash on startup

Anonymous — Sat, 17 Sep 2011 05:35:46 GMT

Nick00R wrote:
After a few more unintentional crashes I've managed to figure out that any renovation filter that has existing elements display set to 'override' will crash the file when a trace reference is turned on, without exception. I've not managed to narrow it down to any one particular attribute override, it doesn't seem to matter. Further, only when the storey selected as a trace reference has a dwg placed on the floorplan as an external drawing will the file crash.
I even started a fresh file, placed no elements except a dwg as an external drawing (not xref), selected a renovation filter that had existing elements set to display 'override' and then turned on the storey with the dwg as a trace reference and immediately crashed the file.

...any ideas?

It seems you've done quite a bit of work on troubleshooting this. Have you reported the problem to Graphisoft? If not you can launch the Bug Reporter directly and copy these details into the note section.

Re: AC15 recovered file crash on startup

Anonymous — Sat, 17 Sep 2011 11:38:34 GMT

It does sound like a driver issue and as AC is trying to make calls to the card, the card is failing to interpret it right. Are you having problems outside of Archicad? Notice anything not working right?

You also could try switching the rendering engine from the OpenGL one to the internal one (useful for diagnostics). You could try uninstalling your video driver and reinstalling it. You might have to bite the bullet and reinstall too.

Re: AC15 recovered file crash on startup

Laszlo Nagy — Mon, 19 Sep 2011 09:07:18 GMT

Are you using the vendor supplied driver for the card or the NVidia driver?
If the former, you could try the NVidia driver.
I am using the latest NVidia driver, and I have a similar GPU to yours, one generation later but the driver is the same.
I have had some display issues with it with AC15 but nothing as serious as yours.

Re: AC15 recovered file crash on startup

Anonymous — Tue, 20 Sep 2011 05:35:46 GMT

@ Matthew, yes i've informed graphisoft of the issues, and submitted bug reports.

@zeropoint, no problems outside of archicad, however no other applications that i use have a particularly graphics intensive environment, so it's no surprise. I tried switching to internal engine and just to see, and the 3d editing plane doesn't show up at all, let alone correctly..

@laszlonagy, currently using most up to date Nvidia drive, however previous to that I was using the vendor supplied driver, it doesn't seem to make a difference which one i'm using, both produce the same errors.

The most inconvienient issue is the crashing of the file when I have trace references on and existing elemens set to override, both of my current projects are renovation projects - obviously I can work around it for the time being, but nonetheless it is a little hindering. The graphics issue i'm less concerned by, but overall it's still an unstable environment and can be hard to work with. I haven't used the editing plane for a while because it wasn't working, however I tried turning it on in a few projects and came up with different results. In one file (fresh 15 file -the one i've had recent crashes in) it works fine, slow performance, but visually it works. In a second file (migrated from 12) it shows up white, and in a third file (migrated from 12) it also shows up white, as well there is a wierd red veil that seems to hang from the roof around the whole building - see image below.

Obviously there's graphics issues, big ones, but I don't see how graphics can be contributing to the crashes related to the renovation filters... but who knows, stranger things have happened.

does anyone know how to finetune the nvidia settings to get the best performance out of AC?
I'll also try completely reinstalling AC.

Re: AC15 recovered file crash on startup

Barry Kelly — Tue, 20 Sep 2011 07:48:21 GMT

The red veil is not a graphics issue.
It is the trimming bodies (for roofs and shells).
These can be turned on or off from the "on screen view options".
It is also purely a screen view and will not affect the final output.
Barry.