topic Re: AC11, disappearing View Map in Modeling

AC11, disappearing View Map

Craig Bagley — Thu, 19 Feb 2009 18:44:57 GMT

Occasionally, when I go to close a file ("File>Close"), only the Navigator Palette closes. The file won't close until I reopen the Navigator Palette. When I reopen the Navigator Palette, none of my saved views show in the View Map, and Layouts are renumbered (subsets disappear).

Eventually I can get the file to close, and after reopening it, all Views are restored...

This is assuming I don't try to save the file with the corrupted View Map prior to closing. I tried this, and now the file reopens with the corrupted View Map (no surprise, I guess). I have a backup to work with, so I'm using the corrupted file to experiment:

1. When you go to a layout, select a drawing, and attempt to "Open view source", nothing happens. The path to the view, however, still looks correct, even though there are no views in the View Map.

2. In the Drawing Manager, status of drawings linked back to views are noted as "Unavailable"

I'm unclear as to why failure to close the file normally is an "occasional" problem, so I can't inform as to what I may be doing just prior to closing that may trigger the problem. I don't think the problem occurs if I manually save the file just prior to closing (the normal and prudent thing to do). Occasionally I may forget to do this, and that may have something to do with the problem. The normal prompt to save isn't always triggered if I saved recently, and then perhaps inadvertently perform some action before closing.

Can't find any past postings related to this; hence my post.

Re: AC11, disappearing View Map

Laura Yanoviak — Thu, 19 Feb 2009 18:59:09 GMT

Are you sure you have a legitimate copy of AC? This behavior is very IRREGULAR. I would suggest un-installing and re-installing AC.

Re: AC11, disappearing View Map

Chazz — Thu, 19 Feb 2009 19:24:46 GMT

Sheesh Laura, right off the bat you're questioning the legitimacy of his license..... Next thing we know you'll call his manhood into doubt. We Santa Cruzans need to stick together.

Craig, Unfortunately I've never heard of anything like this, though odd behavior with the drawing manager is becoming increasingly frequent for moi. Are all the drawings linked to views in the layout's own PLN or are they from other external files? If the latter, have you messed with the any of the directoryies in the path?

And when you see a blank project map, are you SURE you are looking at the map for the local, current running PLN and not using project chooser?

Grasping at straws....

Re: AC11, disappearing View Map

Laura Yanoviak — Thu, 19 Feb 2009 19:26:34 GMT

Chazz wrote:
Sheesh Laura, right off the bat you're questioning the legitimacy of his license.....

It's the answer I resort to when stumped by bizarre behavior...

Re: AC11, disappearing View Map

Craig Bagley — Thu, 19 Feb 2009 19:49:41 GMT

Wow....I'm impressed with the quick replies from both of you. Much appreciated.

Chazz: Do I know you by your real name? This is a small town.

Now, to respond to the questions:

The burning hole in my wallet tells me the license is legitimate.

The drawings are linked to views IN the .pln file. Also the Project Map remains intact; it's the View Map and Layout Map that get corrupted.

Nice to know my problem is so unique. Makes me feel so special.

Re: AC11, disappearing View Map

Erika Epstein — Thu, 19 Feb 2009 19:58:40 GMT

then do the clean install that Laura suggested. Uninstall and then reinstall.

Re: AC11, disappearing View Map

Chazz — Thu, 19 Feb 2009 22:06:47 GMT

I'm with Erika on the reinstall, even though I doubt it will do anything.... It's just what you do when all else fails (but full disclosure, I've not done it myself in probably a decade).

It's either that or we need to start bringing Craig's manhood into question....

Re: AC11, disappearing View Map

Aaron Bourgoin — Thu, 19 Feb 2009 22:39:42 GMT

Does the whole Navigator reappear intact when you reset the Work Environment to the Standard Profile?

Re: AC11, disappearing View Map

Craig Bagley — Fri, 20 Feb 2009 03:09:16 GMT

Does the whole Navigator reappear intact when you reset the Work Environment to the Standard Profile?

No, but resetting the Work Environment to the Standard Profile is what I do to get the Navigator to reappear. The View Map and Layout Map are still corrupted, but at least I can close the file. Assuming I don't save the file at this point (which seems to lock in the corrupted Navigator), I can then reopen the file normally, and the Navigator Maps are intact again.

Re: AC11, disappearing View Map

Erika Epstein — Fri, 20 Feb 2009 05:30:31 GMT

Chazz wrote:
It's either that or we need to start bringing Craig's manhood into question....

Chazz, this means you'll be picking up the tab when you buy Craig lunch

Re: AC11, disappearing View Map

Craig Bagley — Sat, 21 Feb 2009 19:57:39 GMT

Chazz, this means you'll be picking up the tab when you buy Craig lunch

Seems I owe Chazz a lunch for paying attention to my problem. If you find a break in your daily grind, let me know.

Re: AC11, disappearing View Map

Aaron Bourgoin — Sat, 21 Feb 2009 20:02:04 GMT

Craig,

No resolution to your problem has been put forward. here. time to escalate.

Can you ask your reseller to file a 'case' on the CRM system and get Graphosft involved. GS recently altered their support policy and while it removes much of the direct responsibility for client tech support from the reseller, they also have the mechanisms in place to get action on the issue. Graphisoft should be your front line tech support on this issue.

Re: AC11, disappearing View Map

Craig Bagley — Sat, 18 Apr 2009 21:40:25 GMT

Thanks, Aaron. I will follow up later when I find time. (I haven't had time, which also explains this belated thank you note.)

Re: AC11, disappearing View Map

Anonymous — Sat, 18 Apr 2009 22:52:00 GMT

Craig.
If Chazz hasn't told you yet, Chazz is his real name.
And a good name at that.

Re: AC11, disappearing View Map

JaredBanks — Wed, 21 Oct 2009 14:27:40 GMT

Craig,

Did you ever solve this? I had a similar situation happen with two of my people this week. Two separate files -layout book when bad and all the views in the view map disappeared. While it was a good opportunity for me to remind them about the importance of back ups, I don't have a good answer. But something with an improper closing of the file sounds right.

Re: AC11, disappearing View Map

Craig Bagley — Mon, 30 Nov 2009 18:22:08 GMT

JaredBanks wrote:
Craig,

Did you ever solve this? I had a similar situation happen with two of my people this week. Two separate files -layout book when bad and all the views in the view map disappeared. While it was a good opportunity for me to remind them about the importance of back ups, I don't have a good answer. But something with an improper closing of the file sounds right.

Apologies for the belated reply, Jared. I'm making a pass through old postings to look for new replies (such as yours).

No, there is still no response from GS technical support as of this date.