topic Re: Datasmith export/save crash in Documentation

Datasmith export/save crash

Patrick M — Mon, 10 Jan 2022 23:16:03 GMT

anyone have a work-around for the constant crashes when saving/exporting to twinmotion using the new datasmith plugin? Some computers in the office crash every time they try; the best case computers still crash 1 out of 5 times... we are currently saving to 24 in order to save an FBX to get projects into twinmotion... open to any other suggestions

Re: Datasmith export/save crash

Scott Boyd Turner — Mon, 10 Jan 2022 23:39:01 GMT

What hardware / system configuration are you using?

I have no issues with a reasonably large project (25M+ polygons) on AC25 AUS 4013 on Windows 10 Pro 21H2 64Gb RAM

Regards,

Scott

Re: Datasmith export/save crash

ryejuan — Tue, 11 Jan 2022 02:22:44 GMT

you haven't use the direct link?

Re: Datasmith export/save crash

Patrick M — Tue, 11 Jan 2022 19:22:48 GMT

mac. Its somehow tied to the new M1 computers and/or OS; not related to file size/complexity. The computers have more than enough horse power

Re: Datasmith export/save crash

Patrick M — Tue, 11 Jan 2022 19:23:43 GMT

direct link is always crash happy. I have used it, and it's amazing when it works... but devastating when it crashes and work is lost. We may need to use the direct link on this one though, since the export option crashes Archicad.

Re: Datasmith export/save crash

Scott Boyd Turner — Tue, 11 Jan 2022 21:52:54 GMT

The M1 Macs are not fully compatible with Archicad at present and run in emulation this could be the cause of your issues.

Additionally I would only say that the only M1 Mac suitable for running AC at present would be Macbook Pro with the M1 Max processor and 32Gb RAM, with the new memory architecture of the Macs RAM is shared between processor and graphics so 16Gb of RAM is not enough for AC as 8Gb is going to be used for graphics display, especially if using external monitors.

Regards,

Scott

Re: Datasmith export/save crash

ryejuan — Wed, 12 Jan 2022 03:32:59 GMT

I think you can try using direct link first then once you have send all the info you can just terminate the link. so far for me am using the 2022 preview of TwinMotion haven't encountered any crashes but i agree with you like when did alot of modification / changes then crashed you loose motivation to redo again. 😅

end up using lumion if doing something important or rushing something out. 😆

Re: Datasmith export/save crash

Patrick M — Wed, 12 Jan 2022 03:35:13 GMT

AFAIK, lumion is still windows only... and in a 70 person firm, it doesn't fit the budget anyway; so we haven't gone down that road... I'm no rendering expert; I still miss the days of lightworks directly from AC

Re: Datasmith export/save crash

ryejuan — Wed, 12 Jan 2022 03:37:23 GMT

ahhhh, lightworks brings back lots of memory tweaking the settings to get a good rendering output. by the way have you tried enscape? 🤔

Re: Datasmith export/save crash

Patrick M — Wed, 12 Jan 2022 03:42:26 GMT

I have not. I know my limits, and decent quality rendering output is beyond those limits... I bought a lightworks book and even spent countless evenings practicing staging lights, studying framing, etc... and at best got something that looked about as good as a year freshman architecture studio pin ups. So I just let everyone else deal with renderings now and I fish for software solutions and bug work-arounds for a living

Re: Datasmith export/save crash

Patrick M — Wed, 12 Jan 2022 03:45:59 GMT

for sure, we are running 32gb... maybe 64? I dont know... I just know as an office, we had to re-tool, and tracking down 70 refurbished macs is not a viable solution; nor is it acceptable to buy (soon to be) outdated hardware for an office of this calibre... definitely shot ourselves in the foot riding that "bleeding edge"; but by all accounts, it was the best path we could take. If we wait for the go ahead for hardware/OS from GS, we'd just be sitting around on 2010 iMacs until they stopped working all together

Re: Datasmith export/save crash

Patrick M — Fri, 14 Jan 2022 19:46:40 GMT

update, should anyone catch this thread; the solution is to re-install the datasmith add-on. Either the original install was corrupt, incomplete, or there has been an update to the add-on since it was first installed. After a fresh install, there have been no crashes on the affected computers and project files