topic Re: Surface Painter on MAC : Picking Wrong color - Skipping to next one in Documentation

Surface Painter on MAC : Picking Wrong color - Skipping to next one

Vojtech Slavik — Wed, 20 Apr 2022 08:49:25 GMT

Hi I have this problem ca 4-5 years it's not that big deal but sometimes is quite anoying

- When I'm using Surface painter on Mac after while this surface painter star skipping Pick UP collor.

1. I pick Up Color : Of window-frame which is (White) and it's link me to (Pink) color.

2. After some more hours working on this project that Start picking the Next Next Next....color .

Is there something what I can do without Closing and opening whole project ?

And where should I reporting this problems ?

Thanks

Re: Surface Painter on MAC : Picking Wrong color - Skipping to next one

Barry Kelly — Wed, 20 Apr 2022 09:02:01 GMT

@Vojtech Slavik wrote:

And where should I reporting this problems ?

Of course you can report the problem here and someone might have an answer (sorry I don't).

But officially all problems should be reported to you local support centre / distributor.

In Sweden, I see these contact details.

https://graphisoft.com/contact/se

Barry.

Re: Surface Painter on MAC : Picking Wrong color - Skipping to next one

Vojtech Slavik — Wed, 20 Apr 2022 09:28:11 GMT

Ok thanks, Barry

I know that i can call to support I just thought that this problem can be more global or Is It better to write here ? ( I was looking for some specific Forum "label" whereI I should write these problems ) I have a few more in my list 😇

Is it some relevance to call support with global problems I mean when the problem seem like bug of Archicad ?

Re: Surface Painter on MAC : Picking Wrong color - Skipping to next one

Barry Kelly — Wed, 20 Apr 2022 10:51:13 GMT

@Vojtech Slavik wrote:

Is it some relevance to call support with global problems I mean when the problem seem like bug of Archicad ?

Yes, always contact local support when there is a problem.

If it is not something they can help with and turns out to be a bug, then they should be reporting it to Graphisoft HQ for investigation/remedy.

The more people from different sources that report the same problem to their support, the more likely it is to get looked at.

Sure, post problems here too, but remember this is really just a user forum and not really meant as an official channel to Graphisoft.

Problem may be picked up by them, but I would not guarantee doing it this way.

Barry.

Re: Surface Painter on MAC : Picking Wrong color - Skipping to next one

Vojtech Slavik — Wed, 20 Apr 2022 11:25:22 GMT

Thanks Barry I understand