topic Re: Text disappears in AC25 when zoom? in Documentation

Text disappears in AC25 when zoom?

Anders Juul DK — Wed, 28 Sep 2022 18:56:02 GMT

After installing Archicad on our MAC, we've had a problem with the text partially disappearing as we zoom in and out of the drawing!

I have a Macbook Pro and 2 extra 27 "screens. It is only on the 2 extra screens that it appears.

And it has not been a problem on AC24 or other older versions!

Video: https://youtu.be/VM3EaVkY1Vg

/Anders

Re: Text disappears in AC25 when zoom?

Minh Nguyen — Tue, 05 Oct 2021 14:08:18 GMT

Dear Anders,

Thank you very much for the report and I am very sorry for the experience!

This is a known issue with Archicad 25 and macOS running on external displays. Fortunately, our developers have found the problem and a fix will be included in Update 2.

I am very sorry for the inconvenience, and thank you very much for your understanding! Feel free to ask if you have any further questions!

Best regards,

Minh

Re: Text disappears in AC25 when zoom?

burgersw — Thu, 14 Oct 2021 07:14:13 GMT

Hi,

I have the exact same problem, also on Macbook Pro but with one external 27inch. After reading your post I started fiddling around with the Work Environment settings again, and found a possible temporary solution. In the "Advanced Redraw Options" under "Work Environment" I set the "2D Drawing Acceleration" slider to Off. This solved the problem for me. I did this many times to make sure, and each time I set it back on, the letters started disappearing again. Maybe this will work for you also.

Schalk

Re: Text disappears in AC25 when zoom?

Anders Juul DK — Tue, 02 Nov 2021 14:57:19 GMT

Hi Minh

Sorry, but the problem is not solved in Update 2. I still have the problem!

Re: Text disappears in AC25 when zoom?

Anders Juul DK — Tue, 02 Nov 2021 14:58:02 GMT

Thanks 🙂

Re: Text disappears in AC25 when zoom?

Anders Juul DK — Wed, 03 Nov 2021 11:10:45 GMT

Yes it works 🙂 But the when you zoom or pan it's not so smoth .... But it's bette and the text don't disappear 🙂

Re: Text disappears in AC25 when zoom?

Minh Nguyen — Wed, 03 Nov 2021 11:34:05 GMT

Hi Anders,

Thank you very much for the report and I am very sorry to hear about this!

We are already working on the investigation. As soon as I have further news, I will share it here.

Thank you very much for your patience!

Best regards,

Minh

Re: Text disappears in AC25 when zoom?

Minh Nguyen — Fri, 05 Nov 2021 11:29:03 GMT

Hi Anders,

Previously, during the Beta period, we found this problem to be solved. Our colleague tested this again, and surprisingly, it is still happening in Update 2. Thus, we made a new defect entry for it (DEF-6761). I hope that we will be able to address it soon.

Thank you very much for your understanding, and once again, I'm so sorry for the troubles that this defect is causing!

Best regards,

Minh

Re: Text disappears in AC25 when zoom?

Chazz — Mon, 15 Nov 2021 17:50:05 GMT

Just chiming in to say same issue here on 2019 MBP with 2 external monitors on V25 4013. It's really distracting while working as the appearance is consistent with a drafting mistake that we are all trained to be on the lookout for. The workaround suggested by @burgersw fixed it for me but comes at the expense of performance. This is currently my highest priority bug. Looking forward to the fix.

Re: Text disappears in AC25 when zoom?

burgersw — Tue, 16 Nov 2021 07:07:58 GMT

Agree 100%!

I have since revert back to AC24 until this issue is resolved.

Re: Text disappears in AC25 when zoom?

gjparadigm13 — Thu, 02 Dec 2021 18:55:07 GMT

Any updates on a possible fix?

When I set the 2D Drawing Acceleration to off, zooming in and out is much slower!

Re: Text disappears in AC25 when zoom?

gjparadigm13 — Tue, 04 Jan 2022 16:57:31 GMT

Do we have any updates yet? I had the issue actually go away, but now its back again.

Re: Text disappears in AC25 when zoom?

Minh Nguyen — Wed, 05 Jan 2022 15:22:14 GMT

Hello,

Happy New Year!

Thank you very much for the question!

As far as I know, fixing this bug won't be an easy one. At the moment, we hope that the fix will arrive for Update 4 for Archicad 25. Until then, there are only some workaround, like disabling Hardware Acceleration or keeping Archicad on the main screen only.

I am very sorry for the inconvenience, and thank you very much for your understanding! If you have any questions please let us know!

Best regards,

Minh

Re: Text disappears in AC25 when zoom?

ZonaDesigns — Mon, 24 Jan 2022 01:14:32 GMT

I'm having the same issue and I'm not using any external displays.

Archicad 25 (Solo)

MacBook Pro (16-inch, 2019)

Processor 2.4 GHz 8-Core Intel Core i9

Memory 64 GB 2667 MHz DDR4

Graphics AMD Radeon Pro 5500M 8 GB, Intel UHD Graphics 630 1536 MB

macOS Monterey, Version 12.0.1

Thanks,

Eric

Re: Text disappears in AC25 when zoom?

Minh Nguyen — Mon, 24 Jan 2022 14:30:59 GMT

Dear Eric,

Thank you for the report and I am very sorry for the experience!
So far, we only received reports coming from users having external screens. Is it possible to you to make a quick video or screenshot of the issue you are having, just to make sure that I understand it correctly?

Looking forward to hearing from you!

Best regards,

Minh

Re: Text disappears in AC25 when zoom?

JBAI-2016 — Sat, 29 Jan 2022 19:10:27 GMT

I just purchased an external monitor, hooked up to my new Macbook Pro 2021 (16") and have the same issue, with Archicad 25, Build 4013. I can't use Archicad if it functions in this manner. When will there be a fix?

Re: Text disappears in AC25 when zoom?

joelsdg — Sun, 06 Feb 2022 23:47:01 GMT

I want to add my voice to this list of users that are absolutely aghast that this is still a problem. I am using a 2019 MacBook Pro, and am so glad to hear it's not just me.

This problem is costing me time and money, when I can't see the content on my screen. Model building on a 16" laptop screen is not an option for long periods of time.

And now it appears this issue won't be fixed for several months. To me, this is a problem that would be on the top of the list to fix immediately. I have been using Archicad since v6.5 and this is by far the worst "bug" I've run across.

Graphisoft, fix this now!

Re: Text disappears in AC25 when zoom?

ZonaDesigns — Mon, 07 Feb 2022 14:17:12 GMT

I downloaded an update, build 4014 a few weeks back and that seemed to fix the issue on my 16” Macbook Pro. You might want to double check you’ve got the latest and greatest.

Re: Text disappears in AC25 when zoom?

ZonaDesigns — Mon, 07 Feb 2022 14:26:20 GMT

Minh, I am new to communicating via this forum and when I received an email about your response, I responded via email and thus it came back as not deliverable. Below is the email I attempted to respond to your inquiry about:

Minh,

I apologize for the delay in getting back to you. I was frustrated with the way the program was behaving on my Macbook that I went back to using my old iMac (and downloaded a copy of Archicad 25 solo) and didn’t have the issues there.

I then went back to the Macbook to try to reproduce the disappearing dimension text and it would no longer allow me to open my files (because they were now saved to a newer build of Arch25 solo). Therefore, I updated my Macbook’s software to the latest build (4014) and I no longer have the issues with the text disappearing on the dimension lines when zooming in and out on the drawings.

Thanks for reaching out. Sorry I didn’t see your message until after I had updated to the latest build, so I can’t produce a video to illustrate the issue I was having.

Re: Text disappears in AC25 when zoom?

burgersw — Mon, 07 Feb 2022 14:57:08 GMT

When I look for updates from Archicad self, it says it's up to date.

See attached image of options when you go directly to the Graphisoft website..

Don't see version 4014, only 5000 and it says preview version. What am I missing?