topic Re: BIMx - Unable to create messages for most projects in Documentation

BIMx - Unable to create messages for most projects

Johan Stinckens — Wed, 08 Jun 2022 09:12:09 GMT

Several colleagues use BIMx on their iPad when visiting construction sites.

Using the Sent Message feature they are able to make annotations which appear in the messages within our Teamwork projects.

Sadly, we aren't able to use this feature on all the BIMx models!

It appears it is only available on projects that are marked with "Became member as user-name" (see attached image -> Lid geworden als Davy Franssens)

Just can't seem to find how this needs to be done for the other projects.

Note: they are all Teamwork projects, and for all of them the user has similar access to them.

Re: BIMx - Unable to create messages for most projects

Noemi Balogh — Wed, 08 Jun 2022 09:17:00 GMT

It should depend on the type of BIMcloud where the project is hosted - if it is from BIMcloud Basic, then Teamwork messaging won't work. Projects from BIMcloud and BIMcloud as a Service should work.

Re: BIMx - Unable to create messages for most projects

Johan Stinckens — Wed, 08 Jun 2022 09:18:38 GMT

Hi Noemi,

All our projects reside on a full BIMcloud, not on BIMcloud Basic

Re: BIMx - Unable to create messages for most projects

Norbert Kucsma — Wed, 08 Jun 2022 12:58:36 GMT

Hi Johan,

You are able to use the Integrated Messaging function after joining to BIMcloud from the Hyper-model, as you can read here.

That is the reason it works only when you are logged in and every project published from a Teamwork file should have this option.

In case you are signed in and the messaging function does not work, please contact us at BIMx@Graphisoft.com.

I hope this helps.

Kind regards,

Norbert Kucsma

Technical Support Engineer, Technical Support Team
Graphisoft SE, Budapest

Re: BIMx - Unable to create messages for most projects

Johan Stinckens — Mon, 13 Jun 2022 06:21:39 GMT

Hi Norbert,

Thanks for the reply.

It appears it does work, but only when we are on our local wifi-network, and not when using an outside or guest network.

I know there are some parameters which need to be set for the BIMcloud server to accept external connections. Thought that this had been set up a while ago, but apparently it hasn't. Need to talk to our ICT support for that.

Kind regards,

Johan Stinckens