topic Re: New computer, now doors & windows and their labels missing in Documentation

New computer, now doors & windows and their labels missing

afv — Tue, 16 May 2023 22:36:25 GMT

Hi all,

I just installed AC 25 (haven't updated to 26 yet) on a new computer. I moved my license over, and updated to the latest version of 25. Now when I open models I was working on, the windows and doors are missing and replaced with big black dots. The "NCS Indicator25 labels" are missing too. Something might be off with the libraries? Any thoughts? Thank you!

Re: New computer, now doors & windows and their labels missing

Barry Kelly — Thu, 01 Dec 2022 07:12:06 GMT

@afv wrote:

Something might be off with the libraries? Any thoughts? Thank you!

Check your library manager and see what warnings you have and if any libraries are missing.

Barry.

Re: New computer, now doors & windows and their labels missing

Nathan Hildebrandt — Thu, 01 Dec 2022 07:12:12 GMT

The library that your doors and windows are from is not loaded into the file. You need to open up the Library Manager and check to see which library/objects are missing and then load that library into your project.

Re: New computer, now doors & windows and their labels missing

Lingwisyer — Thu, 01 Dec 2022 08:24:06 GMT

Not using a 3rd party library? You will need to instal those seperately.

Re: New computer, now doors & windows and their labels missing

afv — Thu, 01 Dec 2022 19:03:22 GMT

Yup, missing windows, doors, NCS Indicator label. These are just out of the box items though, why wouldn't they be included in the library when I downloaded AC on my new computer? Any idea how to get them onto my new computer? Thanks so much for your help!

Re: New computer, now doors & windows and their labels missing

afv — Thu, 01 Dec 2022 21:57:03 GMT

Aaaaaaand I had downloaded the INT version. D'oh! I uninstalled, reinstalled the USA version, works like a charm. Thanks everyone for chiming in.

Re: New computer, now doors & windows and their labels missing

Barry Kelly — Fri, 02 Dec 2022 00:57:26 GMT

Yes that would be it.

Doors, windows, labels and some other objects are completely different in different language versions and are not compatible from language version to language version.

Barry.