topic AC 15 Hotfix2? Was:Hotfix no. 5?? (Disappearing Dimensions?) in Documentation

AC 15 Hotfix2? Was:Hotfix no. 5?? (Disappearing Dimensions?)

rob2218 — Tue, 30 May 2023 11:52:29 GMT

when will the next hotfix come?
We are having a hellacious time with these "disappearing" dimensions and really it's becoming an annoyance in trying to print/publish during stressed levels.

When will GS send out that next HOTFIX which I was told will fix the disappearing dimensions BUG???

GS?

Re: Hotfix no. 5??? (Disappearing Dimensions issues?)

vfrontiers — Wed, 12 Oct 2011 15:31:57 GMT

Rob,

I know this is not a preferred method, but consider in the interim to EXPLODE dims to lines and text. You can keep all the originals, maybe explode onto a different layer.... But they will be there during a crisis!

I don't know that I've experienced disappearing dims w/ 15... Could you describe the circumstance?

Re: Hotfix no. 5??? (Disappearing Dimensions issues?)

rob2218 — Wed, 12 Oct 2011 17:27:33 GMT

sure, description here:
it's a known bug with AC15
it appears when you place dims with certain "composite wall types".
But...it appears for us all over our TW file.
we have reported this GS.
we have sent GS our support package files and related information and they have confirmed it was a bug on their end and that there was a hotfix (supposedly to come very soon - that was 4 weeks ago) to fix this issue.

I'm confident GS will resolve this and many other bugs....it's just that it's getting ridiculous for us.

My employer is about to fire me cause he keeps telling me to dimension the plans, I do and when I reopen the files, the dims are either gone or not referencing the right objects.....

Re: Hotfix no. 5??? (Disappearing Dimensions issues?)

Karl Ottenstein — Wed, 12 Oct 2011 17:54:25 GMT

I was just contacted by a client who had the same thing happen, Rob - disappearing dimensions in Teamwork on composite walls - and she had the entire project reserved during her send/receives.

Did tech support provide you with a case number so that as others encounter this, they can refer to it to provide tech support with more information to track down the cause?

Thanks,
Karl

PS If you're using 15, please update your signature/profile. Also, your subject is for Hotfix 5... did you mean 2? Or are you talking about a difference version?

Re: Hotfix no. 5??? (Disappearing Dimensions issues?)

rob2218 — Wed, 12 Oct 2011 19:16:35 GMT

umm....yes. I believe they (GS) did provide me with a case number.
I'll have to go thru my emails and dig it up.

Re: Hotfix no. 5??? (Disappearing Dimensions issues?)

rob2218 — Wed, 12 Oct 2011 20:37:18 GMT

here's the case number I found.
Missing Dimensions issues.

GRAPHISOFT North America Technical Support has received your e-mail. A Technical Support Engineer will review the case and will contact you shortly.
Please refer to: Case Number 090259 - ref: Attention: Craig - Missing AC15 dimensions - why?
Case tracker ID:ref:00D3Mvx.5006EtnSr:ref

Thank you,

GRAPHISOFT North America Support Team

Re: Hotfix no. 5??? (Disappearing Dimensions issues?)

Karl Ottenstein — Wed, 12 Oct 2011 20:59:42 GMT

Thanks, Rob. That'll help others who might otherwise report the same thing. Craig pointed out this Wiki article on the issue, which says that they hope to have a fix in the next hotfix:

http://archicadwiki.com/Bugs/Teamwork/LostDimensionsOfComposites

Again - you're on 15, right? (Signature says 14) And you mean Hotfix 2, not 5? ;-)

Cheers,
Karl

Re: Hotfix no. 5??? (Disappearing Dimensions issues?)

vfrontiers — Wed, 12 Oct 2011 21:24:58 GMT

Maybe the EXPLODE was a bit extreme. Maybe just switch to STATIC. (Or DUPLICATE them all onto another layer and switch to static).

I know it's not perfect, but might let you keep your job!

Re: Hotfix no. 5??? (Disappearing Dimensions issues?)

rob2218 — Thu, 13 Oct 2011 10:11:44 GMT

Yes..on AC15 and yes, HF#2 is what I meant now 5.
thanks for clearing that up sir.

Exploded dims huh? humm...we'll see. Static seems like the way to patch it for now.

Re: AC 15 Hotfix2? Was:Hotfix no. 5?? (Disappearing Dimensio

Anonymous — Sun, 20 Nov 2011 02:11:34 GMT

Hi all,

Did you have any resolution on this issue?

I am having issues with my dimensions also. Yesterday dimensioning was fine, today I almost can't dimensions at all. For me it has something to do with the renovation filters. At one stage I was only able to dimension in the demolition plan, no other filter would allow me to dimension (I could take each step for dimensioning, selecting points, placing the dimension chain line, but then nothing would appear after the final click). I tried placing a dimension in the demolition plan then changing it's setting to show on the 'planned status' filter only- it would disappear from the demolition plan, but would not appear on the planned status plan.
For what it's worth, this is what I think happened: when I was originally dimensioning in my demolition plan, i placed the dimensions as 'existing elements' and set them to show only on the 'demolition plan' renovation filter- i didn't want them set as demolished elelements because then they would have the demolished element overide on them. Then when I came to dimension the 'planned status plan' I used the pick up parameters tool to select and set the dimension tool- before placing an element it is impossible to set it's 'Show on renovation filter' status in the tool settings dialogue box, you have to place it first and then change it (you can use the reno palette before placing it, however that's only related to the current filter). So i was wondering if perhaps the dimension tool was defaulting to 'show only on demolition' because that is the parameter that I picked up before starting to dimension, then when I placed it I suppose archicad got confused because that's not the filter that was currently shown and so no dimension was placed.
This is just my first impression of what may have gone wrong. I've had major issues with renovation filters in the past which were supposed to have been fixed with the first hotfix, unfortunately they weren't.
The issue is now resolved and I can dimension again, but I'm not completely sure what I did to fix it. Basically I just cycled through the renovation filters, stories, layer combinations etc (using the project map, not the saved views) and eventually I found one of the dimensions that had never appeared and managed to set it's show on renovation filter status to 'show on all relevant filters', I then picked up it's parameters and now placing new dimensions seem to be ok.... that tells me it's a reno filter issue.

I don't know if any of that rambling helps or is useful, but I thought I would just throw it in there.

Re: AC 15 Hotfix2? Was:Hotfix no. 5?? (Disappearing Dimensio

vfrontiers — Sun, 20 Nov 2011 03:25:45 GMT

I think you're on to something!

I am confused, though, why RENOVATION status is NOT one of the items that gets picked up with the EYEDROPPER... It governed by the last setting in the reno palette(so it's not even by the last setting for the TOOL)...

This is particularly frustrating in trying to create FAVORITES or LEGENDS as this parameter must be reset...

Now, you're suggesting (and seems likely) that the FILTER STATUS "IS" a transferable parameter and can lead to your issue...

Maybe another HOTFIX coming?

Re: AC 15 Hotfix2? Was:Hotfix no. 5?? (Disappearing Dimensio

rob2218 — Sun, 20 Nov 2011 14:12:08 GMT

Nick for down under....
GS was suppose to send another HF that was suppose to solve this stuff....and they have not sent it out.

Dunno know what happened there but the folks over at GS North America support were telling me 2 months ago that "shortly a HF should be out...by week end"....that was 2 months ago...so dunno what happened.

Re: AC 15 Hotfix2? Was:Hotfix no. 5?? (Disappearing Dimensio

Laura Yanoviak — Thu, 19 Jan 2012 21:31:57 GMT

Here we are, over half way through January, this is STILL a problem, and STILL no hotfix. I have to wonder, "what's the holdup?" AC16 better be f*ing amazing if adequate support can't be devoted to this hotfix.

Re: AC 15 Hotfix2? Was:Hotfix no. 5?? (Disappearing Dimensio

Steve Jepson — Fri, 03 Feb 2012 03:31:54 GMT

I am also having problems with dimensions disappearing.
Some of it may have something to do with Renovation Filters.
I may be inadvertently changing or assigning dimensions in some way.
Favorites from old projects not having Renovation info...something like that. ? Backsaving to 14 from 15 and then back agian to 15.

In any case, the last project I worked on it was a struggle to keep the dimensions in place.

Re: AC 15 Hotfix2? Was:Hotfix no. 5?? (Disappearing Dimensio

Karl Ottenstein — Fri, 03 Feb 2012 17:08:58 GMT

Steve wrote:
I am also having problems with dimensions disappearing.
Some of it may have something to do with Renovation Filters.

Is this after applying Hotfix 2, released yesterday? Are you sure that it isn't related to the normal functioning of Partial Structure Display (dimensions belong to only one display setting), or Renovation filters?

Cheers,
Karl

Re: AC 15 Hotfix2? Was:Hotfix no. 5?? (Disappearing Dimensio

Steve Jepson — Fri, 03 Feb 2012 18:12:09 GMT

I did intall the hotfix yesterday. It will take some time to see if this happens again.

Re: AC 15 Hotfix2? Was:Hotfix no. 5?? (Disappearing Dimensio

Laura Yanoviak — Mon, 27 Feb 2012 17:57:07 GMT

It's official -- still experiencing disappearing dimensions after the hotfix

Re: AC 15 Hotfix2? Was:Hotfix no. 5?? (Disappearing Dimensio

Eduardo Rolon — Mon, 27 Feb 2012 18:56:18 GMT

Laura wrote:
It's official -- still experiencing disappearing dimensions after the hotfix

I am having the problem too.

Re: AC 15 Hotfix2? Was:Hotfix no. 5?? (Disappearing Dimensio

NCornia — Mon, 27 Feb 2012 21:57:09 GMT

We are definitely interested in this and will contact those of you who are still experiencing this issue after the Hotfix #2 to find more information.

Best regards,

Re: AC 15 Hotfix2? Was:Hotfix no. 5?? (Disappearing Dimensio

Anonymous — Wed, 29 Feb 2012 22:28:25 GMT

Not sure this is really relevant as I'm working in AC11 but Have a similar problem. In this case it is with a certain complex profile. It's a 4' high frost wall with a footing stored exclusively as a wall. The only dimensions that disappear are the ones snapped to this complex profile.