topic Re: Any Australian user tried submitting a support ticket? in General discussions

Any Australian user tried submitting a support ticket?

Too Long — Thu, 10 Sep 2026 20:19:23 GMT

Has any Australian users submitted a support ticket using the new system yet?

Following the instructions received from GS takes me to a page with four options of which neither are offering technical support therefore the only remaining option is to select the provided link to "contact my local partner" for "product support". This opens the typical "contact us" form with a drop down that dosnt offer any technical support subjects leaving the only other means of support via a web and email link which takes us back to CI.

So, what has changed for us if CI is still where we place a support ticket except for additional hoops to jump through only to get back to where we were years ago, using CI?

Operating system used: Windows

Re: Any Australian user tried submitting a support ticket?

Barry Kelly — Fri, 11 Sep 2026 00:35:49 GMT

The email said the new support system will be in place from the 15th September.

So I am waiting until then to see.

If the current MyCI support system is shut down (I haven't heard that is will be, but they have been taken over by Graphisoft), and this is what we are left with, then it is a step backwards.

I did reply to the e-mail they sent but would be surprised if I get a reply.

I have asked this question in the forums here before.

Here is the answer.

https://community.graphisoft.com/t5/General-discussions/Updated-Graphisoft-Support-site/m-p/710977/highlight/true#M8641

So I will wait until the 15th to see what happens.

Barry.

Re: Any Australian user tried submitting a support ticket?

Too Long — Fri, 11 Sep 2026 03:40:31 GMT

Thanks Barry.

Re: Any Australian user tried submitting a support ticket?

Natalie Adams — Fri, 11 Sep 2026 10:18:01 GMT

Hi! The Graphisoft global zendesk wont be accessible for our region until Tues Sept 15th 2026. Please submit tickets as normal process until then. Thanks!

Re: Any Australian user tried submitting a support ticket?

Barry Kelly — Wed, 16 Sep 2026 05:11:12 GMT

@Natalie Adams

I just checked the support page.

It is now the 16th.

The page does look a little different but there is still no support link for us here in Australia (and New Zealand I assume).

It still says to contact our local partner and just gives some contact details.

I was under the assumption we would have direct access to the Graphisoft global Zendesk support system.

Am I wrong to have assumed this?

Why were we asked to update our details some weeks ago in preparation for this?

Barry.

Re: Any Australian user tried submitting a support ticket?

Brieuc Tassel — Wed, 16 Sep 2026 07:27:15 GMT

Hi @Barry Kelly,

We went live with the Graphisoft Support Site access for Australia and New Zealand on the 15th. Unfortunately, today we faced a technical issue that did hide the Graphisoft Product Support form. The issue is now resolved and you should be able to see the proper form to submit a ticket.

Apologies for the inconvenience.

Brieuc.

Re: Any Australian user tried submitting a support ticket?

Lingwisyer — Wed, 16 Sep 2026 07:38:42 GMT

Works now, coolios.

Re: Any Australian user tried submitting a support ticket?

Barry Kelly — Wed, 16 Sep 2026 08:26:42 GMT

It all seems to be working now.

Thanks @Brieuc Tassel

Barry.