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About BIMx (mobile, web and desktop), connection to BIMcloud, and related technical questions.

BIMx on iPad Air: The file is fragmenting when I try to view it.

svpribyl
Booster

I have an iPad Air w/ Software 15.7.6 w/ 40MB available storage space. A BIMx file looks fragmented when I try to open it. This file works fine on another iPad. See imageScreenshot 2023-06-06 at 4.34.04 PM.jpg

Steve Pribyl
MAC OSX 13.6.3
ArchiCAD 27
8 REPLIES 8
Barry Kelly
Moderator

There should be a feedback link in the menu.

Send the feedback directly to the guys dealing with BIMx.

They are usually pretty good at responding.

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

Hi Barry,

I don't see a feedback link. What menu are you referring to?

Thanks!

Steve Pribyl
MAC OSX 13.6.3
ArchiCAD 27

Try the 3 dots at the top right?

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

Hi Barry,

The link says nothing about feedback. Could you be more specific please?

 

Screen Shot 2023-06-14 at 10.05.31 AM.png

Steve Pribyl
MAC OSX 13.6.3
ArchiCAD 27

No, not the 3 dots here.

The 3 dots in the BIMx app on the iPad.

You can send feedback from the BIMx app.

 

Barry.

One of the forum moderators.
Versions 6.5 to 27
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11
Norbert Kucsma
Graphisoft
Graphisoft

Hi,

 

Thank you for reporting this phenomenon and I am sorry to hear about the issue.

 

Our developers are actively investigating the issue and we will update you as soon as possible.
In the meantime please use BIMx on another device.

Sorry for the inconvenience.

Kind regards,
Norbert Kucsma
Technical Support Engineer

Norbert Kucsma

Technical Support Engineer

Chris JT
Participant

Hi there, 

 

I’m experiencing the same issue as svpribyl:

I’ve got have an iPad Air w/ Software 15.7.6 w/ 32MB available storage space.

 

Some times the 3D opens with fragmentation, and other times it opens but in 3D as it should, but just freezes.

 

The drawings linked to the model work fine, but any time you try go to 3D from the drawings, it’s all over - wheel of doom.

 

 

Norbert Kucsma
Graphisoft
Graphisoft

 

Hi,

 

Our developers have found the root of the issue, and we are planning to fix it with the next update. Please note that a device released in 2014 is not expected to perform very well with most of the applications. For professional usage and as a workaround until the fix is released, we recommend using a newer iPad model.

Sorry for the inconvenience.

 

Kind regards,

Norbert Kucsma
Technical Support Engineer

Norbert Kucsma

Technical Support Engineer

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