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AC 19 issue

Anonymous
Not applicable
So today while I had ArchiCad 19 open, we had a sudden drop in power. The UPS was slow to respond resulting in my PC hanging for a sec before shutting down and restarting.
After the restart I tried to re-open Archicad and get presented with a
"Cache File Opening Error" at the start-up screen. It reads,
"Error while opening the file: C:\Users\Username\Graphisoft\TWData\TWDataOptions.xml"

I can click "OK" but it just pops up again until I force the program closed.

I have run a back up and re-install, but the same issue comes up again.

Any suggestions for a fix?
4 REPLIES 4

Anonymous
Not applicable
I managed to resove my issue.
Archicad Help, Roaming Profile Configuration
Followed the instructions and it started right up

Roopa A
Participant
Hi ,

I too get the same error. Where should we create a new folder to save the TW data file. They have shown the path here, but when I checked its not showing. Can use please tell the steps. Please.

Thank You,

Regards,
Roopa A
Roopa A

Anonymous
Not applicable
MaNaeSWolf wrote:
I managed to resove my issue.
Archicad Help, Roaming Profile Configuration
Followed the instructions and it started right up
I have got the same issue but with Archicad 24. The link to the article doesn't exist. can you please help me.

Rubia Torres
Graphisoft
Graphisoft
Sejal wrote:
MaNaeSWolf wrote:
I managed to resove my issue.
Archicad Help, Roaming Profile Configuration
Followed the instructions and it started right up
I have got the same issue but with Archicad 24. The link to the article doesn't exist. can you please help me.
Hi all,

This issue on Archicad 24 was addressed here:
https://archicad-talk.graphisoft.com/viewtopic.php?f=38&t=72608

From the description, it seems that the TWDataOptions.xml is corrupted. We have a Help Center article that can help troubleshoot the issue:
https://helpcenter.graphisoft.com/knowledgebase/63080/

To sum up:
Close all running Archicad instances and delete the TWDataOptions.xml file. Location:
Windows: C:\Users\<username>\Graphisoft\TW Data\TWDataOptions.xml
macOS: /Users/<username>/Library/Application Support/Graphisoft/TW Data/TWDataOptions.xml

Cheers,

Rubia
Rubia Torres

Customer Engagement Trainee | GRAPHISOFT SE

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