Hey, I am facing some troubles with the Archicad Link Plugin - let me briefly describe the situation.
The export settings have to be set up the very first time - and then everything seems to work fine.
BUT if I want to change the Export Settings a second time for selecting another translator or another saved View - Archicad Crashes.
This happens only for some projects (and it seems like just for projects which have been migrated - however this is just an assumption) and sometimes even only for some of the teamwork users in the Project.
Until now there was no Solution found although in one case a new user profile on the same computer was resolving this issue - but this cannot be a real solution on the long shot.
Thank you very much for sharing the issue and I am very sorry about the experience!
I have checked our database, but found no similar reports so far. You mentioned about a crash with ARCHICAD when opening the Export Settings with possibly a (some) certain file(s). I am wondering if you could share with us a bit more information in order to push the investigation forward?
- A BugID generated by the Bug Reporter after ARCHICAD crashes (https://helpcenter.graphisoft.com/knowledgebase/64553/)
- A sample file where you experience the crash every time the Export Settings is opened. I can share a link where you can securely drop your file into if needed!
Ok, here is a freshly created BUG ID: AC23-2020-03-02-10-04-32-9115
Moreover I have done some testing and discovered the following:
Project is on our BimCloud => Crash as Described
Same Projekt saved locally => It Works!
Re-shared the Project on our BimCloud => Crash Issues are back to live
So with that additional new information I am curious if this is a BIMCloud issue or as it really just happens for the minority of our projects maybe just went wrong during the migration process or else.
I probably can drop you the sample file, however, with the newly gained knowledge that it would probably work locally I am not sure abou the outcome of this investigation. Maybe the BUGReport can give you already a first hint. Lokking forward to your reply!
Unfortunately, from the BugID, we couldn't find out what is causing the issue yet. I'm wondering if you could share with us a file where you experience the issue, along with a stable step to reproduce the crash with the file?