ArchiCAD 17 prompting for authentication to file server

[Anonymous]

Hi all,

We've been having an annoying issue with ArchiCAD 17 for a while now - AC will constantly prompt for other user's username/password when opening some teamwork projects. The username fields are pre-populated with other user's username, entering my own username and password works, but checking the keychain checkbox doesn't work so this comes up every time the project is re-opened.

The prompt can also be canceled with no error message, but I'm not sure what the side-effects of that might be.

Anyone else seen this kind of behaviour and if so, have you find a way to solve it?

[Ed_Brown]

Is your work environment using network home folders for clients?

This sounds like a mount point was needed by ArchiCAD to view a file and it submitted a request to the mac operating system for this mount point. The OS had noted who last opened that mount point and pre-filled the dialog.

If I understand your issue correctly the dialog that is popping up is a Mac dialogue.

[Stuart Smith]

We are having the same issue. It is EXTREMELY irritating!

It happens anytime someone places an external drawing, like a .pdf, .dwg, and also with hotlinked modules.

With external drawings, the message goes away if we break the link and embed them. With the hotlinked modules that is obviuosly not an option.

Our Work Environments all use the recommended local cache folders.

Our file server is SMB, could it be related to that?

[Anonymous]

Ed wrote:
Is your work environment using network home folders for clients?

Nope, home folders are all local to each workstation.

Ed wrote:
This sounds like a mount point was needed by ArchiCAD to view a file and it submitted a request to the mac operating system for this mount point. The OS had noted who last opened that mount point and pre-filled the dialog.

Sounds logical except how would the OS of the local machine know what username was usesd to mount a share on another workstation? This information must be coming from ArchiCAD somehow. Furthermore, the share is already mounted and all references should work fine, as simple absolute paths. Shouldn't AC just refer to all linked drawings using the mounted path (/Volumes/XXX)?

Ed wrote:
If I understand your issue correctly the dialog that is popping up is a Mac dialogue.

Correct.

This happens with both 10.8 and 10.9 clients, regardless of what protocol we use to connect to the server (SMB or AFP).

[Anonymous]

This is still very much an issue for us. It seems that simply canceling the prompts is not a good idea since some external references don't show up correctly then.

We always use absolute paths for external references, the paths that AC is trying to access are available, everything looks OK, but still AC says the references are unavailable and tries to connect to the server as a different user.

[Anonymous]

This issue seems more prevalent with clients running OS X 10.9.x

[Anonymous]

We have this same issue. Every person in the office, once they've launched ArchiCAD, gets connected to the File Server as Meghan.

Even in Excel or other unrelated programs! Only happens once ArchiCAD has launched.

My guess is it's related to how the library files were uploaded. Would love a solution!

[Laszlo Nagy]

BarbaraA,
Just to get the obvious out of the way:
Do you have the latest hotfix installed?
Which version by the way?

[Anonymous]

laszlonagy wrote:
BarbaraA,
Just to get the obvious out of the way:
Do you have the latest hotfix installed?
Which version by the way?

For us this this is ArchiCAD 17 hotfix 6004. I will be installing hotfix 8000 tomorrow night, will try after that although I doubt it will help since I didn't notice any mention of this issue in the release notes.

These authentication dialogs can also pop up randomly while a project is open, not only while opening it. Sometimes they will show up while drawing which can be really distracting. I'm guessing this is why BarbaraA is seeing this while in Excel.

[Anonymous]

Hi Lazlo,

We are at hotfix 8000 for AC 17.

Kyla Kuhnlein suggested that our libraries aren't properly configured and that we shouldn't open the BIM manager from any machine other than the BIM server itself, so we are working with our IT team to make these changes.

We are running Mavericks 10.9.5, and the BIM server is on Windows as a virtual server. Not sure what version.

Any other suggestions or information you need?