I'm sorry to read you have issues with our updates.
From my experience, usually this kind of issue what you mentioned can be caused by the following:
1. One or more BIMcloud Only feature is turned on - during the installation and configuration process, it is possible to enable BIMcloud Only features, like Full BIMcloud Server Backup and External Snapshots. If any of these are turned on, BIMcloud Server will stop for BIMcloud Basic customers until the feature(s) is(are) turned off.
2. BIMcloud Server's port is configured to an existing BIMcloud Server's port - this leads to that none of the BIMcloud Servers are accessible. After restarting the computer, maybe one of them can start, but since two different applications try to use the same port number, it causes issues. Check in the Configurator if all BIMcloud components have a unique port number.
3. BIMcloud Server could not communicate because of a race condition - might happen that there are not enough free ports on the computer, so the BIMcloud Manager cannot communicate with the BIMcloud Server. Usually this kind of issue can be solved by restarting the computer.
4. Installation / Update process of BIMcloud Server was not successful - try to run the installer again in repair mode, if the first installation / update was corrupted, this might can fix it for you.
If none of the above is true, and you experience the same with another installation / update, please drop me a private message to discuss further steps.
Customer Engagement Expert, Community Admin