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BIMcloud Basic Snapshots | One project cannot be edited

MaFarine
Contributor

Hi there,

 

On BIMcloud Basic 2020.3 with Archicad 24.

 

I cannot edit the snapshots settings for one specific project and I don't really know what to do.

 

The edit button is there but when I click on it there is no drop-down menu.

 

See snapshot attached 🙂

 

Thanks a lot for your help!

Best regards,

Mathieu

Capture d’écran 2021-09-02 132527.png

 

1 ACCEPTED SOLUTION

Solution
Noemi Balogh
Community Admin
Community Admin

Hi Mathieu,

Is it only one project?

For test purpose I would check what happens if you duplicate the project and try to modify the settings on the duplication. Also it may worth to check the settings with the Master Administrator (masteradmin) user first - you might not have the right permissions for some reason.

If it still doesn't work, can you share a quick video with us about the issue?

Thanks,
Noémi

P.S.: Congrats, your post is the 300.000 here!:)

Noémi Balogh


Customer Engagement Expert, Community Admin

View solution in original post

3 REPLIES 3

Solution
Noemi Balogh
Community Admin
Community Admin

Hi Mathieu,

Is it only one project?

For test purpose I would check what happens if you duplicate the project and try to modify the settings on the duplication. Also it may worth to check the settings with the Master Administrator (masteradmin) user first - you might not have the right permissions for some reason.

If it still doesn't work, can you share a quick video with us about the issue?

Thanks,
Noémi

P.S.: Congrats, your post is the 300.000 here!:)

Noémi Balogh


Customer Engagement Expert, Community Admin

View solution in original post

Hi there,

 

Thanks a lot for your proposition.

 

Duplicating it allows me to modify the settings.

 

Now I need to tell the team they need to change project I guess!

 

Best regards and really glad I got the 300.000 post!! 🙂

SeRohde
Booster

I just have 3 things, that come to my mind:

- I can see the AdBlocker (uBlock Origin ?) is blocking 1 script. Maybe you need to allow it

- Test another Browser

- A bit rough, but maybe the Problem goes away after Server restart

Admin of BIM(Cloud)(SaaS) Server 19-24 and Workstations with AC 19-25 (mixed Windows & Mac) - some virtual, some local

Still looking?

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