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BIMcloud as a Service - can not delete users

gdford
Advisor

I am signed in as Admin to my BIMcloud as a service and for some reason i do not have a button in Users to delete users... I even created a new user not connected to a project and still there is no button to delete the user.

.... any thoughts anyone?

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-26
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000
13 REPLIES 13

Hi Gary.  If it did let you delete the 'you' that was the only admin account, that has to be a bug...  It should never allow all admins to be deleted (if it did, make sure your support team reports it as a bug)... or is the other 'real' user shown in your screenshot an admin?  If so, then maybe Isadora can just make you an admin again?

One of the forum moderators
AC 27 USA and earlier   •   macOS Ventura 13.6.6, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB

Isadora does not have delete privileges either.

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-26
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000

This is a known case with BIMcloud as a Service, unfortunately you can lock out yourself any time with deleting yourself from the proper groups, deleting proper roles, etc. @gdford - Technical Support will be able to fix your permission.

Noémi Balogh

Community Expert, Admin

Apparently that is exactly what i did.

Graphisoft reset the account and all is now working

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-26
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000
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