BIMcloud as a Service - can not delete users

[gdford]

I am signed in as Admin to my BIMcloud as a service and for some reason i do not have a button in Users to delete users... I even created a new user not connected to a project and still there is no button to delete the user.

.... any thoughts anyone?

[Laszlo Nagy]

Are you a Server Admin or a Project Admin?

Are you trying to remove a User from a Project?

Or are you trying to remove a User from the BIMcloud server?

[gdford]

I am the Server Admin and Project Admin and I am trying to remove a user for the BIMcloud server.

[gdford]

that was "from the BIMcloud Server"

[Laszlo Nagy]

That is curious because as Server Admin you should have all the rights to be able to do that.

Can you post a few screenshots of the exact situation?

[gdford]

Yes - that was what I thought - I am logged in with my Graphisoft ID and I am the one who purchased and setup the server.

[Laszlo Nagy]

Hm, it is curious because I checked the BIMcloud User Guide and one Page 15 and Page 17 the "Delete User" command is visible on the user interface, but for some reason does not appear for you.

https://help.graphisoft.com/BCSAAS/INT/BCSAAS.pdf

I only see the "Enabled" command using which you can disable users I guess (I do not have BIMcloud installed on my machine).

I would recommend that you contact local support if no one here answers you. I have not used BIMcloud in a while so I can not offer you more help in this.

[gdford]

Is there anyway to tell if I am actually logged in as the Admin?

[Laszlo Nagy]

Check Page 7 of the User Guide, that may contain the answer to this question:

https://help.graphisoft.com/BCSAAS/INT/BCSAAS.pdf

[gdford]

Thanks Laszlo - I bet i deleted myself - there had been two users with my name, but I don't remember seeing the Admin message under one of the them... I will get with my regional support.

[Karl Ottenstein]

Hi Gary.  If it did let you delete the 'you' that was the only admin account, that has to be a bug...  It should never allow all admins to be deleted (if it did, make sure your support team reports it as a bug)... or is the other 'real' user shown in your screenshot an admin?  If so, then maybe Isadora can just make you an admin again?

[gdford]

Isadora does not have delete privileges either.

[Noemi Balogh]

This is a known case with BIMcloud as a Service, unfortunately you can lock out yourself any time with deleting yourself from the proper groups, deleting proper roles, etc. @gdford - Technical Support will be able to fix your permission.

[gdford]

Apparently that is exactly what i did.

Graphisoft reset the account and all is now working