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BIMcloud as a Service - can not delete users

gdford
Expert

I am signed in as Admin to my BIMcloud as a service and for some reason i do not have a button in Users to delete users... I even created a new user not connected to a project and still there is no button to delete the user.

.... any thoughts anyone?

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-25
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000
13 REPLIES 13

Laszlo Nagy
Community Admin
Community Admin

Are you a Server Admin or a Project Admin?

Are you trying to remove a User from a Project?

Or are you trying to remove a User from the BIMcloud server?

....................................................................................................
Get Archicad Tips at https://twitter.com/laszlonagy
AMD Ryzen 1700X CPU, 48 GB RAM, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
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Loving Archicad since 1995

I am the Server Admin and Project Admin and I am trying to remove a user for the BIMcloud server.

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-25
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000

that was "from the BIMcloud Server"

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-25
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000

Laszlo Nagy
Community Admin
Community Admin

That is curious because as Server Admin you should have all the rights to be able to do that.

Can you post a few screenshots of the exact situation?

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Get Archicad Tips at https://twitter.com/laszlonagy
AMD Ryzen 1700X CPU, 48 GB RAM, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), WIN10 PRO ENG, AC20-AC25
Loving Archicad since 1995

Yes - that was what I thought - I am logged in with my Graphisoft ID and I am the one who purchased and setup the server.

gdford_0-1651952589939.png

 

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-25
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000

Laszlo Nagy
Community Admin
Community Admin

Hm, it is curious because I checked the BIMcloud User Guide and one Page 15 and Page 17 the "Delete User" command is visible on the user interface, but for some reason does not appear for you.

https://help.graphisoft.com/BCSAAS/INT/BCSAAS.pdf

I only see the "Enabled" command using which you can disable users I guess (I do not have BIMcloud installed on my machine).

I would recommend that you contact local support if no one here answers you. I have not used BIMcloud in a while so I can not offer you more help in this.

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Get Archicad Tips at https://twitter.com/laszlonagy
AMD Ryzen 1700X CPU, 48 GB RAM, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), WIN10 PRO ENG, AC20-AC25
Loving Archicad since 1995

Is there anyway to tell if I am actually logged in as the Admin?

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-25
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000

Laszlo Nagy
Community Admin
Community Admin

Check Page 7 of the User Guide, that may contain the answer to this question:

https://help.graphisoft.com/BCSAAS/INT/BCSAAS.pdf

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Get Archicad Tips at https://twitter.com/laszlonagy
AMD Ryzen 1700X CPU, 48 GB RAM, Nvidia GTX 1060 6GB, 500 GB NVMe SSD
2x28" (2560x1440), WIN10 PRO ENG, AC20-AC25
Loving Archicad since 1995

Thanks Laszlo - I bet i deleted myself - there had been two users with my name, but I don't remember seeing the Admin message under one of the them... I will get with my regional support.

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-25
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000

Hi Gary.  If it did let you delete the 'you' that was the only admin account, that has to be a bug...  It should never allow all admins to be deleted (if it did, make sure your support team reports it as a bug)... or is the other 'real' user shown in your screenshot an admin?  If so, then maybe Isadora can just make you an admin again?

One of the forum moderators   •   AC 25 USA and earlier   •   MacOS 11.6.6, iMac Pro

Isadora does not have delete privileges either.

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-25
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000

This is a known case with BIMcloud as a Service, unfortunately you can lock out yourself any time with deleting yourself from the proper groups, deleting proper roles, etc. @gdford - Technical Support will be able to fix your permission.

Noémi Balogh

Customer Engagement Expert, Community Admin

Apparently that is exactly what i did.

Graphisoft reset the account and all is now working

Gary Ford
Self Employed - Modeling, Estimating, Construction
Archicad 12-25
AMD Ryzen 9 5900X 12-Core Processor
3701 Mhz, 12 Core(s), 24 Logical Processor(s)
(RAM) 128 GB
NVIDIA RTX A2000

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