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BIMcloud install stuck at "Configure Manager" step

I'm trying to install BIMcloud Basic using BIMcloud-2020.3.DMG on an iMac running macOS 10.14.6. Whenever I get to the "Configure BIMcloud Manager" step it just thinks and thinks, never actually does anything. I let it sit for 5 days and still hasn't made any progress. I've cancelled the install, uninstalled BIMcloud, then re-installed it, at least 5 times now.
Casey Grimley
iMac Pro (2017) - macOS 10.14.6- 3.2GHz Intel Xeon W - 32GB RAM - Radeon Pro Vega 56 8GB

Noemi Balogh
Community Admin
Community Admin
Hello cgrimley,

I'm sorry to read about your issue.

Based on my experience this is caused by wrong network settings - BIMcloud Configurator cannot resolve the name or port of the computer, therefore stucks in an infinite loop.

  • Check in Terminal if your IP address is correct with using nslookup host.
  • Check in System Preferences if your computer name is valid
  • Check in System Preferences if your computer name in all related settings.
You may find some help here:

If you have no luck with it, I suggest to consult with an IT professional, and if they cannot find a network issue, then please contact your local GRAPHISOFT representative for support.

Thank you,

Noémi Balogh

Customer Engagement Expert, Community Admin

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