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Teamwork error: Cacheinfo.xml


I'm having problems with teamwork projects. Each time I try to join or share a project on the BIM cloud a window appears with the following message: Error during file creation: C:\\Users\USERNAME\GRAPHISOFT\TW Data\AC-24.0.0\\CacheInfo.xml

I already uninstalled and installed it again and is still giving the same message. Any idea of what is happening?


Windows 10 Home
Archicad 24 USA 5000

AC 23 INT / AC 24 USA
Windows 10

Noemi Balogh
Community Admin
Community Admin
Hi Karina,

I saw on Facebook you received a solution, but for the record, here is the solution for others suffering something similar:

In case your username is different from the one which was used to install Archicad, some old path can be left behind, like in this case. Since old path is not available for current user, Archicad cannot access its own files.

Best approach in such case is to repair Archicad to find the right places, or if it still doesn't work, then re-install instance with the new username.

Kind regards,

Noémi Balogh

Customer Engagement Expert, Community Admin

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