Is it just that one file or does it happen to all files?
If just that file, have you tried the 'Open & Repair' option on the file yourself?
If that does not work, have you sent the file to your local support for them to look at?
One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10