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Design forum

AC26 macOS Magic Mouse instability

DGSketcher
Champion

Anyone else noticing instability and their mouse stalling? I am finding times when I can only pan and the mouse won't respond to the ALT change to zoom mode. There are other times when it seems like the mouse has lost focus with current window and it requires a click just to wake up the selection function.

Apple iMac macOS Monterey / AC26UKI (most recent builds)
12 REPLIES 12

Eduardo Rolon
Moderator

What I am seeing is that the cursor gets stuck in an option like Pipette and it wont return to the pick arrow.

eduardo rolón AIA NCARB
Another of the forum moderators.
Macbook Pro M1 Max 64GB ram
OS X 10.XX latest
AC25 US/INT -> AC08
Puerto Rico, BVI, Miami

Vectorworks 2023

Yes, I am seeing that as well.

Apple iMac macOS Monterey / AC26UKI (most recent builds)

Lee Hankins
Advisor

I am seeing that too, It happened during Beta and I did report it. If you click whichever modifier key the cursor is stuck in, it normally clears it.

Lee Hankins
ArchiCAD 4.5 - ARCHICAD 26UKI Intel 4019 and Apple Silicon
macOS Ventura (13.0.1)

Romans
Enthusiast

I can confirm that behavior too.
After zooming the mouse keeps sticking in the Pan-mode.....
And the zoom is not happening to the place where the cursor is.
🙄

Apple iMac Pro with macOS Monterey, AC 5.0 to 26 INT and GER, all the latest

Karl Ottenstein
Moderator

I wonder if this is a Monterey issue?  I still haven't upgraded from Big Sur.  I'm not seeing any issues with my Magic Mouse on 11.6.7

One of the forum moderators   •   AC 26 USA and earlier   •   macOS 12.6.1, iMac Pro 10-Core, Radeon Pro Vega 64

DGSketcher
Champion

AC25 mouse activity is ok on Monterey, this is a new intrusive problem in 26, no doubt due to restructuring of the code and insufficient real world experience testing as usual.

Apple iMac macOS Monterey / AC26UKI (most recent builds)

Lee Hankins
Advisor

I’ve managed to get in to the bug reporting system and have asked for an update of when this will be fixed. It’s definitely only affecting AC26, 25 is still fine. I’m running Monterey so I’m not sure if it could also be linked to that. Maybe someone running Big Sur could have a look. 

Lee Hankins
ArchiCAD 4.5 - ARCHICAD 26UKI Intel 4019 and Apple Silicon
macOS Ventura (13.0.1)

Minh Nguyen
Graphisoft Alumni
Graphisoft Alumni

Hello,

 

Thank you for the report and I am very sorry to hear about the issue!

 

I borrowed a Magic Mouse and connect it to a Macbook Air having M1 chip. AC26 3001 on Monterey has no problem with zoom/pan operations and the hotkeys respond without any delay. I'm wondering if there is a stable method to reproduce the issue?

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

DGSketcher
Champion

@Minh Nguyen I don't think this is one that typical end users will pin down. I have a growing feeling that there are a number of disconnects happening in AC26 - 3010 UKI (macOS) where there is a loss of focus on user input, for instance I had to exit 26 this morning because I spent some time in safari and went back to find the navigator search field wouldn't accept text. I'm pretty sure these mouse input problems are a coding issue that needs some concentrated stress testing at GSHQ using a decent size model to flag up any data delays which may possibly reveal multi core processing not syncing up their results or even something more fundamental.

Apple iMac macOS Monterey / AC26UKI (most recent builds)

Lee Hankins
Advisor

The cursor is still sticking when switching back to AC26 from another app. It happened just now when I switched back from Safari to AC26 and the cursor was stuck on inject parameters (alt). I have not operated the alt key so I am not sure why it decides to stick on that.

Lee Hankins
ArchiCAD 4.5 - ARCHICAD 26UKI Intel 4019 and Apple Silicon
macOS Ventura (13.0.1)

Minh Nguyen
Graphisoft Alumni
Graphisoft Alumni

Dear All,

 

Thank you very much for the feedback!

From what you described, these seem to be known issues with Archicad 26, although they are not linked to the Magic Mouse specifically. In most cases, during apps switching, the hotkeys may get stuck in a certain fashion that prevents further keyboard/mouse input. One of the bugs is fixed in the release build of AC26 (3001), and the other bug will be fixed in Update 2 (40xx, which is coming in Autumn).

 

For now, the workaround is to switch to another app then back to Archicad, or open a dialog in Archicad (for example a tool default settings dialog) and then close it. 

 

Could you please confirm if the workaround helps in your case?

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

I have found pressing the affected modifier key clears the issue, so if the cursor is stuck in trim mode hit cmd on a Mac and if the dropper function is stuck click alt and it clears the issue.

Lee Hankins
ArchiCAD 4.5 - ARCHICAD 26UKI Intel 4019 and Apple Silicon
macOS Ventura (13.0.1)

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