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Archicad 25 crashes

POLAR BEAR
Contributor

hello,

archi 25 keeps on crashing.  on my both machine, windows and mac.

 

while doing simple functions like measuring and taking quantities...

 

It is unmeasurably annoying, we have deadlines and it's not moving.  We will have to save on ifc and work on revit for the coming week...

 

Thanks

archicad 24
macbook pro 13"
17 REPLIES 17

Mjules
Enthusiast

Have you worked from the latest Archicad 25 update build 3011?

Martin Luther Jules
AC 10-25 (Full)
Alienware | 64 GB RAM | Windows 10

Thanks,

 

I had updated on the mac... still same problem.

Now updating on pc.  As it keep crashing, nothing much else top do but fiddle around with it stuff...  ... Thanks a lot for your support

archicad 24
macbook pro 13"

Have you written down the number from the crash reporter and contacted your local technical support to track down the issue?

 

One of the forum moderators   •   AC 25 USA and earlier   •   MacOS 11.6.1, iMac Pro

Thanks for the inputs.

 

No, i did not note it down.  When these things happens, i happen to be least bother about holding hands with a product that i paid 8K and that the sales man told me: it is faster and keeps files lighter than competitive product.  So far, as my experience goes, neither are true.  Design is good on pln, yes.  But documentation, it required lots of crafting, which i wasn't ready for.

thanks!

archicad 24
macbook pro 13"

I understand your frustrations.!

 

This is one of the unacceptable bugs. A BIM software can't work without its dimension tools properly. These kinds of bugs should have been fixed within 24 hours by Graphisoft.

Martin Luther Jules
AC 10-25 (Full)
Alienware | 64 GB RAM | Windows 10

I did the update on windows, but for the rest of the days i avoided using the information function.  Lets see as times goes.  Thanks!!!

archicad 24
macbook pro 13"

Minh Nguyen
Graphisoft Moderator
Graphisoft Moderator

Hello,

 

Thank you very much for the report and I am very sorry about the experience!

Based on your description (crash with Dimension tool), it seems to be a known bug in our database. If your project plan contains an arc with 0 length, it could cause a crash when using the dimension tool. To confirm this, I would like to kindly ask for the bug ID number showing up after sending it from the Bug Reporter (make sure to tick the check box send a detailed report to get the bug ID number).

 

Looking forward to hearing from you!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

@Minh Nguyen Architects or Designers can't ask clients to wait for construction documents until Graphisoft fixes the bugs relating to the Archicad's dimension tools. These tools are basic and necessary to produce construction documents as required by local architectural boards and municipal authorities in different countries. It's illegal for an architect to submit construction plans, sections, wall sections, and related construction details without dimensioning them. Therefore, it is more than an emergency to solve this problem once and for all. This cannot wait and Graphisoft is not a small company that is in its early phase either. That's why these kinds of bugs are unacceptable!

Martin Luther Jules
AC 10-25 (Full)
Alienware | 64 GB RAM | Windows 10

Hello,

i shall note the bug number next time.

 

Frankly, i do not mind helping develop the software by participating in bug testing...  but then who will do my work?  and what will i get out of it?  would i be ensured the bug or defect be sorted immediately?  in business, we can't really wait.

And for whomever comes from one of the Archicad competitor, we know the race is tight and that the other are performing.  So being heard is of prime concern.  

example: *** i am new to Archicad, the other day i released some drawing  without checking all pages had been updated and that object had not been overlapped (bring front/ back) (in some BIM software, we do not have to worry about that anymore... nor do we have to carefully sort out layers).

That is when i learnt Archicad has a much higher degree of craftmenship capacity.  Which is indeed appreciable for designing, not documenting.  The race is tight.

Thanks for all. this forum makes us feel like things are moving

archicad 24
macbook pro 13"

There must be a contingency plan at Graphisoft so that its subscribers can urgently be served. There are cases that are more urgent than others. Bugs related to dimension tools are among very urgent cases that must be fixed urgently. Remember that an architect can be sanctioned or lose his or her license to practice because of such a situation. Think about that, Graphisoft!

Martin Luther Jules
AC 10-25 (Full)
Alienware | 64 GB RAM | Windows 10

@POLAR BEAR I just sent an email to the Graphisoft Headquarters about your inquiry so they can get in touch with you urgently. I know how important it is to solve this problem as a matter of urgency.

Martin Luther Jules
AC 10-25 (Full)
Alienware | 64 GB RAM | Windows 10

Hello,

 

The bug id is:

 

AC25-2021-11-05-21-00-36-7511

 

Basically, it crashes automatically when element information is on, even after the latest updates.  This product is really bad. 

 

 

And now they are asking me to renew my subscription.  Frankly arch 24 was running better.  

 

I am now turning towards consumer law in Québec.  We usually have good coverage from to a local law requesting manufacturer to provide goods which are durable etc.  You can read about it on various products website such as apple etc.  Need to see if it applies to software.  I am at the end of any possible energy to spare on software.  For small businesses, having to mingle with problems of purchased product which we paid 10K, is really not our cup of tea.  I am an architect, soft a software developper.  Had i wanted to do this kind of fiddling around i would have gotten myself a linux machine and at least, been part of an open community.  

 

You can probably sense my frustration...

archicad 24
macbook pro 13"

tomyg
Booster

can anyone link me to the service pack update? i cannot find it on the website


@tomyg wrote:

can anyone link me to the service pack update? i cannot find it on the website


What do you mean by 'Service Pack Update'?

If you mean Archicad update, just go to the HELP menu and 'Check for Updates'

If you mean your Operating System update, do that through your operating system settings.

 

Barry.

 

 

 


One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

terribly sorry for using the wrong terminology there. 

 

I found it, little bit convoluted on the website. cheers. 

@tomyg In case you were looking for the hyperlink allowing you to download the latest version of Archicad, here it is: https://graphisoft.com/us/resources-and-support/downloads?localization=USA&type=AC&version=25

Martin Luther Jules
AC 10-25 (Full)
Alienware | 64 GB RAM | Windows 10

Mjules
Enthusiast

@POLAR BEAR From your floor plan(s), create a new viewpoint using the worksheet tool. Go to the worksheet drawing as created, and then put whatever the dimensions you need to. 

 

This should resolve your current issue with Archicad 25.

Martin Luther Jules
AC 10-25 (Full)
Alienware | 64 GB RAM | Windows 10

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