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Problem regarding very slow wall tool!

RPF
Participant

Hi,


I'm trying out with the new Archicad 25 version, but suddenly everything related to the wall tool runs very slow, takes many seconds, and sometimes looks like it gets stuck.


I used to work with the 21 version on an old MacBook Pro computer— it worked flawlessly. Now I'm working on a new MacBook Pro, trying the new Archicad version, and can't continue anymore.

 

Is there anyone who knows what the problem might be?

 

Thank you,
Rodrigo.

  • Hi
22 REPLIES 22

Hello Rodrigue,

 

Can you give us you hardware configuration and you Archicad version ?

Did you update your Archicad or it is a 3000 version ?

Christophe - FRANCE
Archicad Designer and Teacher
Archicad 15 to 24 FRA FULL
OS 11 Big Sur

"Quality is never an accident; it's always the result of an intelligent effort " - John Ruskin

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Hi Rodrigo,

 

Thank you very much for the report!

 

In addition to Christophe's question, I would like to ask whether the issue can be reproduced even on a blank default template file?

 

Looking forward to hearing from you!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

RPF
Participant

Hi Christophe,

 

Thank you for your reply.

 

I believe my hardware configuration is as follows:  Macbook Pro 2019-16 inch.

                                                                                     2.6 GHz 6-Core Intel Core i7

                                                                                     16 GB 2667 MHz DDR4

                                                                                     AMD Radeon Pro 5300M 4 GB

                                                                                     Intel UHD Graphics 630 1536 MB

 

I downloaded the Archicad 25 to try it. I just realized that it is also very slow using other functions and the multi-colored spinner pops up every time I need to perform something.

 

Thank you,

Rodrigo.

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Hi Rodrigo,

 

Thank you for the comment!

I would be very interested to see if the issue also happens on a blank template file.

 

If yes, I would like to ask for about 4 - 5 samples process for further investigation. Also, a video of the issue would be very helpful for us to fully understand the problem.

 

Please let me know if you need a secure place to upload the file to us.

Thank you very much!

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

RPF
Participant

Hi Minh,

 

Thanks for joining the conversation.

 

I just tried with a default template file— it seems to work faster and better overall, so I wonder what the problem is.

 

Regards,

Rodrigo.

I am not familiar with macs at all.

But make sure Archicad is using the dedicated video card (Radeon) and not the built-in Intel card.

 

Also try adjusting the '2D drawing hardware acceleration' in your Work Environment.

I seem to recall reading here somewhere that this can make a difference.

You can always reset it back to what it was.

 

BarryKelly_0-1634606920293.png

 

Barry.


One of the forum moderators.
Versions 6.5 to 25
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
Dell Precision 3510 - i7 6820HQ @ 2.70GHz, 16GB RAM, AMD FirePro W5130M, Windows 10

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Hi Rodrigo,

 

Thank you very much for the answer!

Since the problem does not happen on a clean file, the problem seems to be file-specific instead.

 

There could be multiple problems that contribute to slowness in a file. We made a comprehensive checklist here on what to look for in such cases: How to Optimize Your Project Performance

 

If it does not help with your problem, I would like to have a look at the file myself to better understand the problem. Please let me know if you need a secure place to upload the file to us!

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

RPF
Participant

Thank you very much, both of you.

 

Everything seems in order. I think this is quite a strange problem; I can work without any issue on the first floor of my project, but on the second floor, everything I try to do regarding walls take a lot, then the multi-colored spinner pops up.

 

Regards,

Rodrigo.

 

 

 

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Hi Rodrigo,

 

Thank you for the reply!

If that's the case, may I ask for your file for a closer look? If you need a secure place to upload the file to us, feel free to let me know!

 

Thank you very much!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Hi Minh,

 

Do you have an email I can send my file to?

 

Thank you,

Rodrigo.

 

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Hi Rodrigo,

 

I am so sorry for my late reply!

I will send you a special link through Private Message where you can securely upload the file to our server.

 

Thank you very much for your help!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

It's ok, Minh.

 

I wait for the message.

 

Thank you,

Rodrigo.

 

 

 

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Hi Rodrigo,

 

I have sent a message to you through the Private Message function yesterday. Could you please take a look again?

 

Thank you very much!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Hi Minh,

I already sent it to you.

Regards,

Rodrigo.

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Hi Rodrigo,

 

I got the file, thank you very much!

I tested it with Archicad 25 INT, but have no slowness issue. But I notice that, Trace & Reference function is active. It doesn't cause any slowness on my end, but this could be the source of the problem. I'm wondering if you turn off Trace & Reference, as well as the Guide Lines, does it help with performance?

 

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Hi Minh,


Thank you for your reply. I very much appreciate your help.


I tried to work with Trace & Reference off—it seems to work much better; I don't understand the problem, as I have always worked using this tool.

 

Regards,
Rodrigo.

 

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Hi Rodrigo,

 

Usually, in a very big project, Trace & Reference can cause big slowness, for example, Archicad is processing two plans having two different view settings. But, the project you sent us is quite small, so I couldn't come up with an idea why it is slow. I would like to ask you to carry out the following test:

 

1. Start Archicad and open the project file

2. Turn on Trace & Reference

3. Try to reproduce the issue

4. While Archicad freezes/is slow, please collect a few samples process (3 to 4 would be enough), based on this guide

Then please send them to the previous link in the Private Message.

 

Please let me know if there is anything unclear!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Hi Minh,

I am sorry for the late reply.
I have sent the samples to you via the file request form you sent me last time. I also sent my project because Archicad also freezes every time I try downloading/using an object. Please turn on the Trace & Reference, then try to work with the walls.
I wonder if this is a computer problem, but the rest of the functions seem to be working fine.

Regards,
Rodrigo.

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Hi Rodrigo,

 

Thank you very much for the new info!

 

I tested the latest file, however, I didn't encounter any slowness either. Upon opening the file, I noticed that it is created with AC24 3008. Could you please make sure that the latest update is installed (6004) and check back if the issue persists with Trace & Reference?

 

Looking forward to hearing from you!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

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