Tool names not showing

[Anonymous]

I am using Archicad 13 with Win 7 (Seven). The labels on the tools do not appear, eg, when I place the cursor on, say, the pet palette icons, a blank rectangle appears. If, however, if I was to place the cursor on the toolbar icons, it seems fine. It works on my XP computer which is a laptop, but not the Win 7. I've tried asking Archicad support more than a week ago, but nobody has replied.

Two other people, that I know of. at college have exprienced the same problem.

Can anyone help me please. I'm flying blind - not ideal as a learner!!

Thanks,

Hayley

[Anonymous]

I'm sorry for the delay in reply

This picture shows the solution

[Anonymous]

Thank for your help, CIVIL_ALI,
Unfortunately the problem was not resolved. I have attached photos, they're not the best as I had to take photos as opposed to screen capture.

I hope that you can help.

Regards,

Hayley

[Wokka]

Having the same problem with Win 7 64 bit
Archicad 12, 13 and 14.
Radeon HD 5970 graphics card.
It is a bit of a pain, espescialy if your still learning the ropes.
Any one else with Win 7 having the issue?

[Brett Brown]

It is a confirmed issue with Archicad. It is because you have changed the display size of the text under Control Panel/Appearance and Personalization/Display, to bigger than 100%. Graphisoft know about it and the more people that complain about it might get GS off there arse.

[Wokka]

Brett,
Thanks for that, good to know we're not alone ; )

Cheers

[Anonymous]

Thanks Brett,

It worked!!

If only Graphisoft was courteous enough to reply to my email.

How do you suggest that more people complain or rather, how do we get Graphisoft to fix the problem?

I must say, my eyes get very tired when working with the computer for hours on end. So the smaller text size is not viable.

Thanks again,

Hayley

[Brett Brown]

Hayley_D wrote:
How do you suggest that more people complain or rather, how do we get Graphisoft to fix the problem?

Contact your reseller and tell them the problem. They are supposed to contact GS. The usual response time from GS is down to around 5 years so don't hold your breath.

[Anonymous]

Great!

They're not going to care about me as I have a free licence for 1 year as I am a student.

Hayley

[Brett Brown]

Actually, they are more likely to listen to you as a prospective commercial client in the future. We have already spent our last brass razoo