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Developer forum

I can't sign in at https://archicadapi.Graphisoft.com.

LeeJaeYoung
Advisor

I can't sign in at https://archicadapi.Graphisoft.com.

AC25 5010 / AC26 4019 on window 11
1 ACCEPTED SOLUTION

Solution

Turned out to be a local issue at LeeJaeYoung. In case you experience anything similar, please contact your local support for further assistance.

Noémi Balogh

Customer Engagement Expert, Community Admin

View solution in original post

16 REPLIES 16

Karl Ottenstein
Moderator

Graphisoft is having a server problem related to GSID sign-in. 

it seems to be working now?

One of the forum moderators   •   AC 26 USA and earlier   •   macOS 12.6.1, iMac Pro 10-Core, Radeon Pro Vega 64

it doesn't work yet.

AC25 5010 / AC26 4019 on window 11

Works fine for me.  I signed out and then back in just now.

One of the forum moderators   •   AC 26 USA and earlier   •   macOS 12.6.1, iMac Pro 10-Core, Radeon Pro Vega 64

LeeJaeYoung_0-1664375848797.png

Can't connect to sign in.

AC25 5010 / AC26 4019 on window 11

Have you tried a different browser?  I.e., if the error is from Microsoft Edge, have you tried Chrome?

 

Has anything about your firewall, etc, changed?  Do you have a VPN, so that you can temporarily appear to not be connecting from Korea in case there is some strange IP thing going on?

 

One of the forum moderators   •   AC 26 USA and earlier   •   macOS 12.6.1, iMac Pro 10-Core, Radeon Pro Vega 64

Chrome has the same problem.

You blocked Korea.
I can only access with vpn.

 

Why do they do this?

AC25 5010 / AC26 4019 on window 11

Thanks for reporting that you can log in using a VPN.  I'm sure there is nothing intentional directed at Korea... and have asked Graphisoft to follow up on this problem you are having.  

One of the forum moderators   •   AC 26 USA and earlier   •   macOS 12.6.1, iMac Pro 10-Core, Radeon Pro Vega 64

Noemi Balogh
Community Admin
Community Admin

Hi @LeeJaeYoung,

 

As Karl said, we have no intention to exclude South Korea from our API site. Your issue seems to be individual at the moment, so may I ask you to get in touch with our Developer Support team: https://graphisoft.atlassian.net/servicedesk/customer/portals

 

They will be able to help you fix this.

Thank you,
Noémi

Noémi Balogh

Customer Engagement Expert, Community Admin

1. It is possible to connect with vpn.

https://archicadapi.Graphisoft.com.

LeeJaeYoung_0-1664448192966.png

 


2. Here it is said that the password is wrong.

https://Graphisoft.atlassian.net/servicedesk/customer/portals

LeeJaeYoung_1-1664448270679.png

 

AC25 5010 / AC26 4019 on window 11

Did you register separately to the service desk site? It is not working with GSID registrations. 

Noémi Balogh

Customer Engagement Expert, Community Admin

Is it okay if I ask what kind of place this is?
Once you have signed up.
We are sharing questions and answers in the community.
At graphisoftapi, you sign up, download, and study.

AC25 5010 / AC26 4019 on window 11

The site I shared here is the official support channel of API developers. Since your issue is with the API site, they can help you find a solution.

Noémi Balogh

Customer Engagement Expert, Community Admin

graphisoftid.Graphisoft.com

graphisoftid.Graphisoft.com/Account/ServiceLogin?Application=Graphisoft&ReturnUrl=https://Graphisoft.com/

It doesn't work here either. Sing in doesn't work at all. ㅠㅠ

AC25 5010 / AC26 4019 on window 11

I have no further idea, so I reported your case to our IT. Will get back to you in private message once I get feedback from them. (In case we find a solution in the meantime I will post it here too.)

Noémi Balogh

Customer Engagement Expert, Community Admin

Solution

Turned out to be a local issue at LeeJaeYoung. In case you experience anything similar, please contact your local support for further assistance.

Noémi Balogh

Customer Engagement Expert, Community Admin

Thank you so much

AC25 5010 / AC26 4019 on window 11

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