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AC25 Problem with DirektLink (Datasmith) - Crash

PhilWink
Participant

Hello everybody,

 

Since last week my AC25 file  crash everytime  when i try to save it as an Datasmith file. It works fine when i use a soloprojekt without hotlinks. But with two hotlinks the file crash during the "save as datasmith" process. In the past the same file worked with hotlinks . 

I use AC 25 3011 with the latest Datasmith plugin. 

 

Thanks for any help! 

 

AC 25-3011 AT
WIN 10 Pro
Intel(R)Core(TM) i7-9700 CPU@3.00HGz
AMD Radeon RX 5700
32 GB RAM
1 REPLY 1

Nguyen Minh
Graphisoft Moderator
Graphisoft Moderator

Hello,

Thank you very much for the report and I am very sorry to hear about the issue!
Unfortunately, this addon is developed entirely by Epic Games, thus we wouldn't be able to investigate further. I suggest reaching out directly to Twinmotion Support here: https://twinmotionhelp.epicgames.com/s/?language=en_US

They will be able to tell what could be the problem.

Thank you very much for your understanding!

Best regards,

Minh 

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

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