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BIMx - Unable to create messages for most projects

Johan Stinckens
Enthusiast

Several colleagues use BIMx on their iPad when visiting construction sites.

Using the Sent Message feature they are able to make annotations which appear in the messages within our Teamwork projects.

 

Sadly, we aren't able to use this feature on all the BIMx models!

It appears it is only available on projects that are marked with "Became member as user-name" (see attached image -> Lid geworden als Davy Franssens)

 

Just can't seem to find how this needs to be done for the other projects.

Note: they are all Teamwork projects, and for all of them the user has similar access to them.

 

Johan Stinckens
BIM Modeller at Atrium Architecten
Archicad user since April 2014 (v17 - v25) - CC iRT i9-12900 - 64 GB / Nvidia Geforce RTX 3080 - Windows 10 Pro 64

Other than that it's hiking, camping, climbing.
1 ACCEPTED SOLUTION

Solution

Hi Johan,

 

You are able to use the Integrated Messaging function after joining to BIMcloud from the Hyper-model, as you can read here.

That is the reason it works only when you are logged in and every project published from a Teamwork file should have this option.

 

In case you are signed in and the messaging function does not work, please contact us at BIMx@Graphisoft.com.

 

I hope this helps.

 

Kind regards,

Norbert Kucsma

Technical Support Engineer, Technical Support Team
Graphisoft SE, Budapest

View solution in original post

4 REPLIES 4

Noemi Balogh
Community Admin
Community Admin

It should depend on the type of BIMcloud where the project is hosted - if it is from BIMcloud Basic, then Teamwork messaging won't work. Projects from BIMcloud and BIMcloud as a Service should work.

Noémi Balogh

Customer Engagement Expert, Community Admin

Johan Stinckens
Enthusiast

Hi Noemi,

 

All our projects reside on a full BIMcloud, not on BIMcloud Basic 

Johan Stinckens
BIM Modeller at Atrium Architecten
Archicad user since April 2014 (v17 - v25) - CC iRT i9-12900 - 64 GB / Nvidia Geforce RTX 3080 - Windows 10 Pro 64

Other than that it's hiking, camping, climbing.

Solution

Hi Johan,

 

You are able to use the Integrated Messaging function after joining to BIMcloud from the Hyper-model, as you can read here.

That is the reason it works only when you are logged in and every project published from a Teamwork file should have this option.

 

In case you are signed in and the messaging function does not work, please contact us at BIMx@Graphisoft.com.

 

I hope this helps.

 

Kind regards,

Norbert Kucsma

Technical Support Engineer, Technical Support Team
Graphisoft SE, Budapest

Johan Stinckens
Enthusiast

Hi Norbert,

 

Thanks for the reply.

 

It appears it does work, but only when we are on our local wifi-network, and not when using an outside or guest network.

 

I know there are some parameters which need to be set for the BIMcloud server to accept external connections. Thought that this had been set up a while ago, but apparently it hasn't. Need to talk to our ICT support for that.

 

Kind regards,

 

Johan Stinckens

Johan Stinckens
BIM Modeller at Atrium Architecten
Archicad user since April 2014 (v17 - v25) - CC iRT i9-12900 - 64 GB / Nvidia Geforce RTX 3080 - Windows 10 Pro 64

Other than that it's hiking, camping, climbing.

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