The camera your 3D View opens with should be the same that your 3D View in ARCHICAD was saved with. If that is not the case, then maybe there's a bug in the ARCHICAD project that causes this (maybe there is something far from the ARCHICAD origin
). If that is so, then make a few pictures of your problem, and send your BIMx file and PLA file to firstname.lastname@example.org
, so that someone from GRAPHISOFT can look into whether there's a bug.
If you can't download the BIMx file to your device, it is more than likely that the problem is with that specific device, and not the BIMx file (try opening the model on another device, and try downloading any other random model to this device to verify this). In this case, open the 3-dot menu from BIMx on your mobile device, and choose the feedback option to write an e-mail about your issue to GRAPHISOFT Support (this will include some useful info about your device in the footer). Make sure to attach a picture about the error you get, and include a link to your BIMx model for testing.
I hope you will be able to resolve this.
PS. If you haven't seen these yet, please watch this video series
about the whole BIMx workflow, that should explain everything from what to set up in your model, to how to navigate in BIMx.
Daniel Alexander Kovacs
Professional Services Consultant
For Troubleshooting and useful Tips & Tricks visit