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SOLVED!

Datasmith export/save crash

4dProof
Advisor

anyone have a work-around for the constant crashes when saving/exporting to twinmotion using the new datasmith plugin? Some computers in the office crash every time they try; the best case computers still crash 1 out of 5 times... we are currently saving to 24 in order to save an FBX to get projects into twinmotion... open to any other suggestions

BIM solutions and trouble shooting (self proclaimed) expert. Using Archicad 26 5002 US on Mac OS 11.5.2
11 REPLIES 11

for sure, we are running 32gb... maybe 64? I dont know... I just know as an office, we had to re-tool, and tracking down 70 refurbished macs is not a viable solution; nor is it acceptable to buy (soon to be) outdated hardware for an office of this calibre... definitely shot ourselves in the foot riding that "bleeding edge"; but by all accounts, it was the best path we could take. If we wait for the go ahead for hardware/OS from GS, we'd just be sitting around on 2010 iMacs until they stopped working all together

BIM solutions and trouble shooting (self proclaimed) expert. Using Archicad 26 5002 US on Mac OS 11.5.2
Solution
4dProof
Advisor

update, should anyone catch this thread; the solution is to re-install the datasmith add-on. Either the original install was corrupt, incomplete, or there has been an update to the add-on since it was first installed. After a fresh install, there have been no crashes on the affected computers and project files

BIM solutions and trouble shooting (self proclaimed) expert. Using Archicad 26 5002 US on Mac OS 11.5.2