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Desktop Viewer on Windows Installation Error

Anonymous
Not applicable
Hello, can you please help me with my installation challenge of BIMx Desktop View on my PC. I receive the following error message when trying to install...

I have updated windows to the current version. Attached is the machine specs

If you could help with this I would be grateful

Regards

Bill
3 REPLIES 3

vistasp
Expert
Welcome to the forum, Bill.

Your system is certainly not out of date!

Was this BIMx installer a part of an overall ARCHICAD installation (what version?) or was it stand-alone?

Have you tried downloading afresh?
= v i s t a s p =
bT Square Peg
https://archicadstuff.blogspot.com
https://www.btsquarepeg.com
| AC 9-25 INT | Win10 | Ryzen 2600 | 16 GB | GTX 1150Ti |

Anonymous
Not applicable
vistasp wrote:
Welcome to the forum, Bill.

Your system is certainly not out of date!

Was this BIMx installer a part of an overall ARCHICAD installation (what version?) or was it stand-alone?

Have you tried downloading afresh?
Thanks for the reply... I have tried downloading and installing again several times with no luck.
I downloaded from this link on the Graphisoft web site...

http://dl.graphisoft.com/ftp/techsupport/downloads/BIMx/BIMx-2018.2.1534-1.3.exe

Just tried it again - no success!!!

Thanks again for your help.
Bill

Daniel Kovacs
Graphisoft
Graphisoft
Hello Bill,

I have seen this error message before, but every time the solution was something different... 😕
These are the things definitely worth trying:
  • Make sure nothing else is running while you install. Other processes running in the background (especially anti-virus softwares) can interrupt the installation.
  • Check out the suggestions in this other Topic about a similar issue.
  • There's also a Help Center Article explaining one of the possible causes.
Let me know if any of the suggestions worked.

Regards,
Daniel Alexander Kovacs

Professional Services Consultant

GRAPHISOFT



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