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Document & Visualize forum

Disappearing Dimensions - AC15 (no teamworks issues)

rob2218
Booster
Well...here's the thing.
I place some dimensions on some objects that are on different renovation filters. Some are in "NEW" and some are in "EXISTING" and when I leave and reenter the PLN file...."some" not all dims are gone.....what the heck is this GS?

I mean....really? It seems to happen randomly.

Can GS look into this please? I hate having to recreate certain dims and it's becoming a nuisance to continually having to keep scanning thru each drawing sheet to try and determine WHICH dims are missing.

My boss keeps yelling at me cause he insists that I'm not putting in the dims that he needs and I know I do because I've made print outs of the sheets, and the DIMS ARE THERE....yet they disappear...randomly.

Please find the FIX here G.S.
...Bobby Hollywood live from...
i>u
Edgewater, FL!
SOFTWARE VERSION:
Archicad 22, Archicad 23
Windows7 -OS, MAC Maverick OS
19 REPLIES 19

Katalin Takacs
Graphisoft Alumni
Graphisoft Alumni
Hi Rob,

we have a wiki article about a very similar issue. It describes the cause and the solution as well, please check it out:
http://archicadwiki.com/Bugs/DimensionLossInRenovationFilter

Best regards,
Katalin Takacs
Community Specialist, Customer Support Services, GRAPHISOFT
GRAPHISOFT HelpCenter - the ArchiCAD knowledge base

Dennis Lee
Booster
Ah, great. Another embarassing mistake due to ArchiCAD. So are we supposed to explode all the dimensions from now on until the hotfix comes out?...These kinds of errors can have financial impact on the architect. Can we please get a emergency hotfix for these critical bugs ???
ArchiCAD 25 & 24 USA
Windows 10 x64
Since ArchiCAD 9

Dennis Lee
Booster
Or at least put a warning on the hotfix download page stating that the "hotfix may give you these known bugs...", please. These kinds of RANDOM errors are very hard to deal with, and very costly at crunch time.
ArchiCAD 25 & 24 USA
Windows 10 x64
Since ArchiCAD 9

Katalin Takacs
Graphisoft Alumni
Graphisoft Alumni
Dear Dennis,

We got a report about this problem some weeks ago first, and we are fixing it as soon as possible. This means it is scheduled to be fixed in the next ArchiCAD 15 Hotfix.
By the way, this bug was not installed with the Hotfix, unfortunately the issue exists since ArchiCAD 15 was released.

About the most frequent problems we are writing articles in http://archicadwiki.com/Bugs section to help the Users to avoid similar issues, to explain their causes and give workaround possibility.
It is worth to check the latest news of this page. If you create an account on ArchiCAD Wiki, you can also subscribe to Bugs (or any other) page, to get the latest updates automatically.
Katalin Takacs
Community Specialist, Customer Support Services, GRAPHISOFT
GRAPHISOFT HelpCenter - the ArchiCAD knowledge base

rob2218
Booster
thanks Katalin,
I'll create an account for myself right now.
I enjoy working with Archicad. it's been a real pleasure.
I'm an "Archi-advocate" if you will.

Though, this one particular bug "the disappearing dimensions" really is a nuisance I must say.

Imagine if you will...trying to convince your boss that you did indeed put those dimensions he asked for from his redline check set onto the database....yet they are not there.

Sometimes, trying to convince your boss you did do the task requested when the proof is unavailable is just not acceptable to them.....so hence why users are fairly frustrated with this particular bug issue.

When will the new hotfix be released? will it come out after AC16 is announced?
...Bobby Hollywood live from...
i>u
Edgewater, FL!
SOFTWARE VERSION:
Archicad 22, Archicad 23
Windows7 -OS, MAC Maverick OS

Katalin Takacs
Graphisoft Alumni
Graphisoft Alumni
Yes, I know it is a frustrating and important issue, that's why we fix it ASAP.
Unfortunately I can't let you know much about the next Hotfix, but both of you will be personally informed when the fix will be available.
Katalin Takacs
Community Specialist, Customer Support Services, GRAPHISOFT
GRAPHISOFT HelpCenter - the ArchiCAD knowledge base

Dennis Lee
Booster
Thanks Katalin,

It's really a welcome sight to see your active participation on the forums! I also appreciate your answer. However, I hope you understand that it really is disheartening to come across these random - behind your back - errors, because we architects pride ourselves in the quality of our drawings (and depend on it), and when you can't trust your most basic tool, you really don't know what to do. I feel these random and hidden errors that change the output is a totally different class of bugs in comparison to the upfront errors and bugs that we encounter. While I do understand that there are other issues to consider when issuing a hotfix, I do hope that GS can implement a quicker, emergency fix for these kinds of bugs.

rob2218, I'm coming from the other side - although I do a lot of modeling / drafting also, I have employees who I depend on for drafting / plotting / submitting, and I did think it was their mistakes also at first - but felt bad for suspecting them after I find out this is because of archicad.

In this instance, we found out that our final plots had missing dimensions on two sheets (5 sets) , so she had to use white out and pen to hand write them in. Lot of wasted time and effort, but still better than if we had submitted with all the missing dimensions!
ArchiCAD 25 & 24 USA
Windows 10 x64
Since ArchiCAD 9

rob2218
Booster
Dennis,
you will find Katalin of GS to be a welcome breath of fresh air here on the forums.
She's quick to try and catch as many questions as she can.
I've only known of her a short time and she's so far impressed me how quickly she can address issues...........good job Katalin.

On another note...I'm a freelance BIM manager. I work for many different local and remote firms helping them with their BIM issues and setups.....and I have to tell you...this "disappearing dimension" really is in a class all by itself only because it's too subtle and too easily missed. And you can't really predict "where and when" these dimensions will disappear.

It does appear that it occurs on items being placed on renovation filters, then switching back and forth from different renovation filters but really...it's a tough one to accept.

As long as the workaround of "placing static dimensions" still holds true...then it's a temp fix better than none.

I hope GS gets their hotfix out quick. I'd surely love to see the auto-dims start to work properly again....
...Bobby Hollywood live from...
i>u
Edgewater, FL!
SOFTWARE VERSION:
Archicad 22, Archicad 23
Windows7 -OS, MAC Maverick OS

ksjhawk
Booster
Rob...

Take heed, this does not only happen with dimension strings tied to items with different renovation statuses. It took me placing dimensions 2-3 times on a column grid before realizing something was wrong. I would place a string on the grid (these are grids made with the ArchiCad Grid Element Tool), come back to the drawing later, usually after send and release, and the dimensions would be missing. Both the dims and grid are on the same renovation filter, both New, but the dims disappear unless you change the string to static.

I feel your pain and hope this is resolved in the very near future.
MacBook Pro 2.3 i9 8-core 64GB ram
AMD RadeonPro 5600M-8GB
OS X 11.6.2
AC25 - AC6.5

Eduardo Rolon
Moderator
ksjhawk wrote:
Rob...
… I would place a string on the grid (these are grids made with the ArchiCad Grid Element Tool), come back to the drawing later, usually after send and release, and the dimensions would be missing. Both the dims and grid are on the same renovation filter, both New, but the dims disappear unless you change the string to static…
Been bitting by this multiple times until I started to make them static.
eduardo rolón AIA NCARB
Another of the forum moderators.
Macbook Pro M1 Max 64GB ram
OS X 10.XX latest
AC25 US/INT -> AC08
Puerto Rico, BVI, Miami

Vectorworks 2022

Katalin Takacs
Graphisoft Alumni
Graphisoft Alumni
This issue with Grids is different from the previous one.
Do you add these grid dimension points to an existing dimension line?
Katalin Takacs
Community Specialist, Customer Support Services, GRAPHISOFT
GRAPHISOFT HelpCenter - the ArchiCAD knowledge base

rob2218
Booster
Katalin....I know you can't say or may not have a timeframe but.....really...this disappearing dimensional issue is really getting to be troublesome.

Work arounds (making the dim a "static" dim) works so far but it means we have to now manually adjust dimensions when the design changes...be it the interior elevations, plans, whatever.......when would a fix occur?
...Bobby Hollywood live from...
i>u
Edgewater, FL!
SOFTWARE VERSION:
Archicad 22, Archicad 23
Windows7 -OS, MAC Maverick OS

rob2218
Booster
Well...I just had to break it to my employer and let him know that those "disappearing dimensions"?...the ones GS can't seem to get a Hotfix on.....they are not "automatic dims"......and he responded with "WELL THAT DOESN'T WORK FOR US...THAT'S NO GOOD!"......

So now I'm sure there wont be anymore Hotfix for AC15 since GS already announced that AC16 is out............oh well, so much for "automatic dimensions" moving with the object they are linked to....
...Bobby Hollywood live from...
i>u
Edgewater, FL!
SOFTWARE VERSION:
Archicad 22, Archicad 23
Windows7 -OS, MAC Maverick OS

NCornia
Graphisoft
Graphisoft
Rob,

We continue to issue Hotfixes for the current two releases. So 15 has some time before we stop sending updates. This issue is being handled and while we have no time frames to post at the moment I would expect a Hotfix in the near future.

Best regards,
Nicholas Cornia
Technical Support Team - GRAPHISOFT North America
ARCHICAD on Twitter
Tutorials
GRAPHISOFT Help Center

Katalin Takacs
Graphisoft Alumni
Graphisoft Alumni
Thank you for the reports and comments related to these dimension problems.
As a quick solution we schedule to release a special hotfix for ArchiCAD 15 that solves the known dimension issues only. We plan to release it on week 20 for the first major language versions through the automatic update system.
Please note that a general ArchiCAD 15 Hotfix will still be released in the original schedule.
Katalin Takacs
Community Specialist, Customer Support Services, GRAPHISOFT
GRAPHISOFT HelpCenter - the ArchiCAD knowledge base

rob2218
Booster
"...Suey Mama!".....thank you Katalin.
(Suey Mama by the way is from a kids movie my twins watched).....expression of elation.
...Bobby Hollywood live from...
i>u
Edgewater, FL!
SOFTWARE VERSION:
Archicad 22, Archicad 23
Windows7 -OS, MAC Maverick OS

aahatimo
Newcomer
i am having disappearing dimension problems of another sort. finally chased down what was up.
dimensions done using 'entire model' partial structure view settings do not show when using show 'core only' even when dimns are core only. also cannot copy dimn, put it on a different layer and get it to show.
i need a construction layout plan that does not show the thick 3" ext insulation and gyp board but does show all the walls, door and window centerlines. thought i could easily toggle between these settings with out punishment.
i have read the help area regarding dimns and partial structure but it does not help now. file:///Applications/Graphisoft/ArchiCAD%2015/Help/Files/wwhelp/wwhimpl/js/html/wwhelp.htm
"Dimensions in Partial Structure Display
Dimensions are connected to the Partial Structure display setting: each Partial Display mode has its own set of dimensions: you can have a set of dimensions in your Core Only view, and other sets of dimensions in your Entire Model and Without Finishes views. If you switch between Partial Structure Display settings, the dimensions associated with the earlier Display setting will not be visible. To see the Dimensions again, switch back to the Partial Structure Display setting in which the Dimensions were placed."

it would be great to have known this much earlier in project. i do not consider this a feature but a nasty bug. at least i finally chased it down to show partial structure settings. is this 'feature' still in v16?!
how many other fantom setting are there that come back and bit you on the ass. guess you can see i am pissed off sitting inside dealing with this cr*p rather than being outside on a beautiful day.
tim hanagan
aaha! design studio durango, co
27" retina 5k iMac 4ghz i7 os 10.13.6 m395x 4 mb, 32gb ram, 512 gb ssd ac 22 current
15" retina mbp 2.6ghz 1mb 16gb ac 22 current[/size]

Katalin Takacs
Graphisoft Alumni
Graphisoft Alumni
The ArchiCAD 15 Hotfix-3 package (build 3632) for BIM Server and ArchiCAD has been released today. It contains a solution for the known dimension loss issues.
Please check this out: http://www.graphisoft.com/support/archicad/downloads/ReleaseNotes/AC15-3602to3632-ReleaseNotes.html
Katalin Takacs
Community Specialist, Customer Support Services, GRAPHISOFT
GRAPHISOFT HelpCenter - the ArchiCAD knowledge base

rob2218
Booster
thank you so very much!!!...REALLY....thanks G.S.
...Bobby Hollywood live from...
i>u
Edgewater, FL!
SOFTWARE VERSION:
Archicad 22, Archicad 23
Windows7 -OS, MAC Maverick OS

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