I am unable to install the Twinmotion DirectLink on a new laptop.
The message I get is "Please close Archicad before installing." even though Archicad is not open when I attempt this installation.
No, that does not work.
I am using Mac Catalina 10.15.2 and AC23 with an internet key (not usb)
I restarted the computer several times and checked the Activity monitor and Archicad is not running.
The app file has the Twinmotion Export AC23.bundle
I've requested support from Twinmotion and Graphisoft, neither have provided assistance.
I needed to uninstall and reinstall all programs in order to install the DirectLink.
I suggest that you first try removing AC23 from MacBook dock, Twinmotion may have assumed it was running when it was not.