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Document & Visualize forum

Unable to purchase/share hypermodel at app store

Dave Brach
Enthusiast
I have purchased/shared 10+ hypermodels in the past 18 months. Today I went to do it again and got an error message saying that my last purchase/share (from 3 weeks ago) was still "in progress", even though I successfully shared it at the time. I also noted that I never received the normal email receipt from apple for that purchase although it does show up in my iTunes purchase history.

IMG_2187.PNG
Dave Brach/architect

Salt Lake City USA

www.brachdesign.com

AC26 MBP OS Ventura

2.6 GHz 6core intel core i7 16 GB RAM

Radeon Pro 555X 4096 MB

Intel UHD Graphics 630 1536 MB
1 REPLY 1

NCornia
Graphisoft
Graphisoft
Hi Dave,

Sorry to hear about the trouble. I'll make the BIMx team aware of this post so they can advise on the matter.

bimx at graphisoft dot com

Best regards,
Nicholas Cornia
Technical Support Team - GRAPHISOFT North America
ARCHICAD on Twitter
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