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Unable to purchase/share hypermodel at app store

Dave Brach
Booster
I have purchased/shared 10+ hypermodels in the past 18 months. Today I went to do it again and got an error message saying that my last purchase/share (from 3 weeks ago) was still "in progress", even though I successfully shared it at the time. I also noted that I never received the normal email receipt from apple for that purchase although it does show up in my iTunes purchase history.

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Dave Brach/architect
Salt Lake City USA
www.brachdesign.com
AC24 MBP OS Catalina 10.15.7
2.6 GHz 6core intel core i7 16 GB RAM
Radeon Pro 555X 4096 MB
Intel UHD Graphics 630 1536 MB
1 REPLY 1

NCornia
Graphisoft
Graphisoft
Hi Dave,

Sorry to hear about the trouble. I'll make the BIMx team aware of this post so they can advise on the matter.

bimx at graphisoft dot com

Best regards,
Nicholas Cornia
Technical Support Team - GRAPHISOFT North America
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