Urgent – Critical Issues with Archicad

[Alexandra17]

I invested in a high-end laptop specifically to ensure that I could run architecture-related applications smoothly. Initially, Archicad ran well for a few months, but over time—starting with version 27 and now continuing with version 28—I began encountering constant bug reports. At this point, the application has become nearly unusable: I receive a bug report the moment I try to open a new file, draw a line, or even select an element. Additionally, my system occasionally displays a blue screen, which may indicate a critical error or incompatibility related to Archicad.

Laptop: ASUS ROG Strix G16

Processor:

• Model: Intel® Core™ i9-14900HX

• Base frequency: 2.20 GHz

• Turbo Boost: up to 5.80 GHz

• Cores/Threads: 24 cores (8 performance + 16 efficiency) / 32 threads

• Cache: 36 MB Intel Smart Cache

• Fabrication technology: Intel 7 (10 nm Enhanced SuperFin)

RAM:

• Capacity: 32 GB DDR5

• Frequency: 5600 MHz

• Slots: 2x DDR5 SO-DIMM (both occupied)

• Maximum supported capacity: 32 GB

Storage:

• Type: PCIe® 4.0 NVMe™ M.2 SSD

• Capacity: 1 TB

Graphics:

• Dedicated: NVIDIA GeForce RTX 4070, 8 GB GDDR6

• Integrated: Intel UHD Graphics

Operating System:

• Current installation: Windows 11 Pro, version 24H2, build 26100.3915

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Installed Drivers:

• NVIDIA Studio Driver – version 576.02 (latest available)

• Intel integrated GPU driver – updated to the latest version

I have updated all drivers, forced the system to use only the NVIDIA GPU (manually disabling the integrated graphics), activated the GPU mode to "Ultimate" for maximum performance.

Despite all these measures, Archicad still generates bug reports upon any interaction with the interface, making the software unusable.

[Barry Kelly]

Complete the bug report and send it off.

Take note of the report number.

Contact your local Archicad support and ask them to investigate that bug number.

They will hopefully at least be able to tell you what is the cause of the problem by looking at the report.

Barry.

[Alexandra17]

Unfortunatelly I already did that. I am a student and I use the Educational Licence and their reply was that they can't help me because of my "Educational Licence" a.k.a. i don't pay for it. I also tried to install the oldest NVIDIA studio driver, an older Archicad version and i still get bug reports and blue screens. 

Thanks in advance!

[torben_wadlinger]

Sometimes it is the dual graphic. try to disable the Intel GPU in the BIOS.

[Alexandra17]

Already did that, I mentioned in the post, didn't work.

[torben_wadlinger]

What does the bluescreen say? You find the dump here

C:\WINDOWS\Minidump directory

[Jp1138]

Do you use any other software that makes use of your GPU without issues? For example, Twinmotion, some games, or similar?

Just to make sure it´s exclusively an Archicad issue.

[torben_wadlinger]

I thought about the same. Try this to get your GPU to the limits and look what happens

https://geeks3d.com/furmark/

[Mihail21]

Hi. I’m also dealing with a similar issue. For the past 6 months since I installed Archicad 28 (EDU version), I’ve barely been able to work on my high-end laptop due to bugs that occur completely randomly but frequently while working, especially on BimCloud teamwork projects. The specs are similar: Acer Predator Helios 16 PH16-72 with i9 14900HX, RTX 4070 (8GB), 32GB DDR5 RAM, 1TB M.2 SSD.

Because of this, I barely managed to submit my semester project at university.

I’ve tried everything I could: disabling the integrated GPU, reinstalling Archicad, reinstalling all drivers, even updating the processor’s microcode to the latest version from Intel—but nothing worked. Regardless of the Windows version or drivers from the last 6 months, Archicad 28 EDU has behaved the same way.

Meanwhile, rendering programs work perfectly fine. I use Lumion Student and Twinmotion without any issues. The processor passed the Intel Processor Diagnostic Tool tests, and I also checked the RAM—no problems were found. 

I sent all those bug data to Graphisoft and still there is no fix. Now I’m considering switching completely to Revit or Rhino because it is nearly impossible to continue like this.

[rakurs]

It may or may not be relevant, but try to diagnose whether the problem lies within the CPU - that processor is very powerful but the downside is that it is extremely power hungry and may not be adequately cooled. Check the temperatures. If they are going crazy, you need to find a way to throttle the processor before it goes to blue screens and crashes.

Hopefully you will find a solution soon as it is all very unfortunate.

[torben_wadlinger]

As long as we don't get the blue screen dump it is impossible to say what the problem is.

[Foster_Perpatidou]

@Alexandra17 @Mihail21  did you resolve this issue yet? I have a similar issue, super high end laptop

Intel(R) Core(TM) i9-14900HX (2.20 GHz)

NVIDIA GeForce RTX 4060 Laptop GPU

32 GB ram etc

Archicad 28

Happens with multiple files - a combination of crash reports and blue screens - can't tell if its hardware or software - your issues make me think it's software - i have tried to send crash reports to Archicad support - they are not intersted and I am paying £££ for my licence - i am going to try again, unless you guys have any insights. Thanks, James

[jl_lt]

youve got quite the equipment. i congratulate you! hope the issues are solved now

[torben_wadlinger]

There are some similarities: mobile computers, intel i9 14900 cpu and NVIDIA rtx 40x0 graphics. Please check the hardware by performing some test, e.g. Furmark test and/or cinebench.

https://geeks3d.com/furmark/

https://www.maxon.net/en/cinebench?srsltid=AfmBOoqHheTp_-VT-vl7-FuIPE1bKa2k-8s7jmlvVZhOP3dZsUAOekHI

And do a clean deinstall of your graphics drivers 

https://www.wagnardsoft.com/display-driver-uninstaller-ddu

[MASz]

Instability issues like this point to the CPU being the problem. The 13900K CPUs and 14900K CPUs degrade and cause such issues. I haven't heard of this happening to laptop CPUs, but it could be a similar issue. CPU issues show up in Archicad for some reason, probably as it triggers the turbo boost when opening and for certain operations. As I've learned from experience, Archicad is usually not the problem. Blue screens are especially indicative of some kind of hardware failure.

The post from Alexandra17 indicates the problem getting worse over time, which can be explained by the CPU degrading and becoming more unstable. Other posts on here are reporting the same problems with crashes with the same CPU.

I would recommend turning the Performance Cores down to x54 or lower to see if that helps. That or disabling Turbo Boost entirely. I am not sure if you can access BIOS on your laptops or how much control you have over this, but also you could try using Intel Extreme Tuning Utility. If you do change this and Archicad never crashes, then the CPU is the problem and the laptop should be repaired under warranty.