The Support Site is our dedicated help center for troubleshooting, FAQs, and shorter how-to articles. It’s the place to go when you need a quick, step-by-step solution to a specific problem. The site offers articles categorized by topics related to our products, services, processes, and technologies. We are continuously monitoring and refreshing its content to ensure the highest quality and relevancy possible. The Support Site is especially helpful for new(er) users who are looking for straightforward answers, but it’s a valuable resource for everyone.
The Support Site is not meant to replace Community discussions or personal support. It’s there to give you quick, reliable answers when you need them most, while Community remains the place for real-world advice, peer exchange, and broader conversations.
Why should I visit the Support Site?
Because it saves you time. The Support Site is a quick and reliable information source to search when facing a question or an issue with a Graphisoft product. It is available 24/7 and provides you with solutions to move forward in your work with as little interruptions as possible. At the same time, it works best as part of a bigger self-service toolkit, complementing the other platforms we provide.
How do I get started?
It’s simple — the next time you run into a question or issue, try the Support Site.
- Describe your issue in the Search bar.
- You can filter your results by source — we suggest selecting Support Site first.
- You can leave feedback by answering „Was this article helpful? “.
Visit the Support Site now
How does the Support Site fit into the bigger self-service picture?
We offer four key platforms, each serving a different purpose in your self-service journey:
- Product Help – A reference library for features and functionality. Use this when you need to look up how a specific button or feature works.
- Support Site – A help center focused on solving concrete user problems. Here you’ll find troubleshooting guides and shorter how-to articles designed to give you immediate, step-by-step answers.
- Community – A curated collection of applied knowledge, including workflow guides, best practices, tips and tricks, and longer how-to articles. Here you can ask questions from others, as well as find insights into broader user scenarios, solutions for specific project constraints, and expert advice from real use cases.
- Learn – A training and education platform that helps you develop practical skills and deepen your expertise through structured learning materials.
Think of them as parts of the same toolkit: the Support Site for quick fixes, Community for shared experiences, Product Help for reference, and Learn for deeper training.
Together, these tools empower you to find answers, solve problems, and learn more efficiently.
