I lost my TP license

[Robert Horvath]

I used it 2 days ago - Friday '24-08-30' - without any problems.
Can't find a license now.
Please restore the license, or at least an EL license, so I can save to 27!

[Robert Horvath]

In fact, we feel at home - the problematic license management is still with us. 😎

[Noemi Balogh]

Hi @snow ,

I talked with my colleagues, and it seems there are few similar cases under investigation. They're collecting FastLoggers to get a better picture. If you can help, please contact Technical Support and they'll handle the rest.

Thank you so much and sorry for inconvenience.

[Peter Kis]

Hi,

Can you please explain what the sentence "I see no option to assign it to a device" means? The cloud license (also the Technology Preview license) can be assigned to a specific device.

IMHO, the Technology Preview license cannot be assigned to another person within the GSID company, it can only be used by the person who requested it in the TP program: you must be the person logged into Archicad with the same GSID you used for the TP license request.

Peter

[snow]

Hi Peter.

Thank you for your reply.

Meanwhile the license works without that I did anything.

The thing was, I tried to explain that with the screenshot I posted… that I couldn't do anything on the license area… after signed in to TP again, to get a "new license" (the former has expired, I think…)

There is no on else attached with my ID. I only uses this one to sign in to TP.

But as I've said, it seems that the problem has solved itself.

[Martins Valters]

Hello.

I need to ask for AC28 TP license re-assignment. License duration expired and as I understood it can be re-assigned once again.

If it is possible it would be great.

Thank you

Martins

[Noemi Balogh]

Hi @Martins Valters  and fellow Beta testers,

Beta licenses expired in the end of August and they are not automatically renewed. You need to obtain for a new license on https://preview.graphisoft.com.

Kind regards,

Noémi

[Valters Martins]

Hi All 🙂 Hi @Noemi Balogh 

I used my second Graphisoft ID profile to join TP program and obtain a new cloud license. Because I didn't found any other option how to get a new license with main user ID. 🙂 But any way it worked with another GS User ID - I have a new license 🙂 everything's fine. 

Best regards,

Martin

[danielk]

Hello,

It is doing the same flickering thing for me as well now. I haven't been using it for a while, and I recently needed to move my account to a different GSID company, I don't know if that could have anything to do with it.

Should I contact support? or was there a solution for this I could apply myself?

Thanks!

[Noemi Balogh]

Hi Daniel,

I can't see any Technology Preview license connected to your profile. Could it be that you used the license from the Beta period?

We closed the Technology Preview registrations today, so unfortunately you can't just request a new license that easily. 

Please contact technical support, they might be able to help you though.

Kind regards,

Noémi