BIM Coordinator Program (INT) April 22, 2024

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Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Please wait for printer connection or cancel connection.

stoneunturned
Booster

Just a bug heads up to the devs- not sure if this is the correct place to post.

 

I get a recurring prompt upon opening the ArchicadStarter as per the title and screen grabs below. Every time I select 'open project' or double click from the list BEFORE this prompt displays, the project will never open - it's a 100% occurrence. The cursor will just blue cycle until i force quit. If i cancel the prompt then double click open a project quickly it will open no problem; if i wait a few more seconds until just before the same prompt shows up again, it will freeze again as above. Perhaps it's a windows printer issue, but probably something GS should get onto as it disrupts the working day.

 

 

stoneunturned_1-1707250578947.png

 

More recently a crash prompted the same message at the bugsplat window and it was unable to finish sending (or so it appeared) and i was unable to cancel out.

 

stoneunturned_2-1707251799758.png

 

 

 

It 100% happens every time i start archicad so I'm happy for a dev to get in touch and work through diagnostics for a solution.

 

Side note:

I'm unable to see & edit my signature while creating a new post to see if all the necessary info is there; i understand that it's located elsewhere, but i would put to the forum builders that a better location is at the bottom of 'create new topic' where it would load your signature and enable editing, and auto store it for next time. It can be kept up to date more easily that way.


Win11 AC26 5002 NZE FULL, i7 4770k @ 4.4Ghz, GTX 1080Ti 11Gb, 16GB
Dell G15 Laptop: i7-12700h, RTX 3060, 16GB DDR5
Thunderbolt 4 to 2 screens, HDMI to a 3rd screen. Laptop lid remains closed.
3dconnexion mouse and keyboard
14 REPLIES 14
Oleksandra Vakariuk
Graphisoft
Graphisoft

Hi @stoneunturned,

 

Sorry to hear you're experiencing an issue.

Please install the latest printer driver, hopefully, that will eliminate the problem. Alternatively, changing the default printer in the system settings may help also.

 

Kind regards,

Oleksandra

Oleksandra Vakariuk

Technical Support Engineer
stoneunturned
Booster

Thanks @Oleksandra Vakariuk,

 

I'm glad GS are aware.

 

Another bit of interesting behaviour to make you aware of while the problem is diagnosed:

 

It occurs when archicad closes too.

I received the message two times the instant a project was closed.

 

Notice there is no line under the AC startbar icon in the snip below, indicating it is closed, and yet the message popped up _just_ before the AC window closed.

 

This message only appears when AC is opened or closed.

No other applications trigger it, indicating an issue with AC's interaction with the printers list in win11, and possibly as simple as wanting to establish the connection to an offline default printer.

 

Last week 6 archicad starters froze while trying to open my project in a row, so this should be solved.

 

stoneunturned_0-1712097992431.png

 


Win11 AC26 5002 NZE FULL, i7 4770k @ 4.4Ghz, GTX 1080Ti 11Gb, 16GB
Dell G15 Laptop: i7-12700h, RTX 3060, 16GB DDR5
Thunderbolt 4 to 2 screens, HDMI to a 3rd screen. Laptop lid remains closed.
3dconnexion mouse and keyboard
Oleksandra Vakariuk
Graphisoft
Graphisoft

Although this is a printer setup issue, we received some reports about it in the past few months. I asked the developers to check if it's a problem on our side, I'll let you know once I have more news on this.

Oleksandra Vakariuk

Technical Support Engineer
stoneunturned
Booster

Thanks Oleksandra,

 

I just did a general google and it turns out its an issue that's been occurring across a myriad of applications.

 

We were half way there with a solution. From the link below:

"Yep, exactly my experience - solved it by:

  • "Let Windows manage my default printer" OFF

  • "Default printer" MICROSOFT PRINT TO PDF"

 

My printer drivers were all up to date, but i had set my default printer to Adobe PDF to try and eliminate the need for a connection. When that failed to solve it, i didnt think to try Microsoft Print to PDF.

 

First open seems to be quicker, and without the popup message.

 

https://answers.microsoft.com/en-us/windows/forum/all/waiting-for-printer-connection/765f18ba-7632-4... 

 

 

 


Win11 AC26 5002 NZE FULL, i7 4770k @ 4.4Ghz, GTX 1080Ti 11Gb, 16GB
Dell G15 Laptop: i7-12700h, RTX 3060, 16GB DDR5
Thunderbolt 4 to 2 screens, HDMI to a 3rd screen. Laptop lid remains closed.
3dconnexion mouse and keyboard

Got the same issue here when switching to a new PC. I had Adobe CC installed on this new computer and the issue started to happen since then. Probably due to Adobe PDF Printer, anyhow I had the default printer to be Microsoft one. Thanks for the finding, let's see how it goes!

BIM Manager
DKO Architecture - HCMC

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