Zoom 0,00000%, Floorplan not visible [PROBLEM]

[byMarkus]

Dear Graphisoft Support Team (Barry) :D,

I am writing to bring to your attention an issue encountered while utilizing ArchiCAD25 software, specifically concerning floorplan display anomalies subsequent to importing certain objects into a project OR in modelling stairs.

Upon importing objects into the project, it has been observed that select floorplans exhibit an erratic behavior wherein the zoom level unexpectedly extends to 0.00000%. Consequently, the affected floorplan becomes entirely devoid of visible elements, rendering it functionally unusable within the context of the project workflow.

This has happened to me on 2 specific occasions;

- Importing IFC Objects from Revit to Archicad (Floors to be exact), some of the floors work fine but some bring out the issue in question.

- Modelling Stairs. And again, some stairs do work fine. But on random occasions, some stairs render some floorplans unusable with the zoom bug occuring out of nowhere.

Only "Hotfix" to this issue is to delete the objects in question, obviously this doesn't solve anything.

I've attached a picture of the bug in question (The floorplan should have objects visible in it, but the zoom is set to 0,00000% and cannot be changed)

#Markus

 

[Barry Kelly]

When I open your file, in either floor plan, if I 'fit in window' it zooms out to 0.0000% and I can not zoom in.

I then can not select anything unless I press CTRL+A (select all).

But 'zoom to selection' does not work for me - no matter which floor I am in.

If I then go to the 3D window and 'fit to window', I can see the stairs.

I select the top stair, go into settings, turn the MVO option off, then on again and OK (not cancel).

I can now go to any floor plan and the 'fit in window' now works as it should.

Barry.

[byMarkus]

Yes, it doesn't work for me for some reason. Also, the fact that zoom to selection works for me but not for you implies that it's not a user error, but rather something entirely different. By the way, which version of Archicad are you using? Like you said, the fix you showed probably has nothing to do with the issue. It just somehow bypasses the issue for you.

I've attached a screen recording of me trying to follow your instructions. Please let me know if I'm doing something wrong. (Also, I showcase that the zoom to selection works for me at the end of the clip. Only temporarily though)"

[Barry Kelly]

I opened your file in version 25 - builld 7000.

One difference was I changed storeys in the project map rather than the view map, but I just tried exactly what you did and it still worked for me.

The other difference was I selected the stair in the 3D window and changed the MVO settings.

But I also tried selecting the stair in plan as you did and that worked for me as well.

I have made a video of me using the view map and selecting the stair in plan, and you can see it worked for me.

Barry.