on 2018-10-0809:43 AM - edited on 2021-11-1004:55 AM by Noemi Balogh
Affected products: License Manager Tool, ARCHICAD 22, Only on Windows | Severity: workaround applicable | ID: 254014
When trying to sing in to ARCHICAD or to License Manager Tool with GRAPHISOFT ID, the pop-up window is blank:
In the Internet Explorer, navigate to Tools > Internet Options menu (if the menu is not visible, press Alt), and choose the Security tab. If it is set to 'High' or 'Higher' level, the Sign-in dialogue of License Manager Tool does not work. To solve this issue the quickest, Reset all zones to default level.
If it does not help, or computer restart sets the cookie settings back, an antivirus software is in the background, that may force Internet Explorer to make its privacy settings more strict.