Setup & License articles

ARCHICAD crashes on laptops with dual graphic cards

Issue ARCHICAD might crash on laptops with dual graphic cards during the starting process. Cause The NVIDIA Shim Driver stops which is a component of the Optimus technology. Optimus technology allows the system to automatically switch between the int...

Installing 5.22 CodeMeter driver on OS X El Capitan

Issue On OS X El Capitan the 5.21 or older CodeMeter drivers couldn't be installed. 5.21 driver is part of the ARCHICAD 19, License Manager Tool and BIMcloud installers as well. Cause Apple introduced System Integrity Protection (SIP) with OS X El Ca...

Windows File Explorer Crashes When Working With Certain ARCHICAD Files

1. Windows File Explorer may unexpectedly close when you work with certain ARCHICAD files. This happens on computers where ARCHICAD 18 build 6000 or ARCHICAD 19 build 3003 is the latest version installed and GRAPHISOFT Shell Extension is active. (It ...

Can't select items from drop-down menus on OS X 10.11 (El Capitan)

UPDATE: This error has been fixed in ARCHICAD 18 (build no. 7007) and 19 (build no. 4011). Affected versions: 19 or older | Severity: workaround applicable for 18 The issue is only present on OS X 10.11 - El Capitan. When a menu item is selected from...

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Corrupted Education or Trial version license file in ARCHICAD 18

Issue EDU or Trial users of ARCHICAD 18 may get this error message when launching ARCHICAD after renewing their license: Cause The education or trial version license file got corrupted during the license renewal process due to a problem related to Ja...

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Corrupted Education or Trial version license file in ARCHICAD 19

Issue Entered educational or trial serial is wrong and Corrupted education or trial version license file error message comes up after restarting ARCHICAD. Cause ARCHICAD can work only with 32 bit Java, and if a later version of 64 bit Java is install...

WibuKey Troubleshooting Guide

Slow Wibu Keyserver Operation Issue: When trying to access the keys from windows 8.1 to an OSx server, the wibu keyserver is SLOW The above slowness only happens with wibu driver 6.20 ARCHICAD 18 4007 JPN Full and SOLO ARCHICAD 18 4006 INT Full and S...

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Troubleshoot hotfix installation problems

Troubleshoot permission problems on Mac Issue: The installer of the Hotfix gives Archicad ## Hotfix ## cannot access one or more files/folder in message. Solution: As a first step make sure that you are logged in as an administrator user. In System ...

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WIBU Key not found for ARCHICAD 7, 8 and 9

Issue On OS X 10.6 Launching AC 7, 8, or 9 Warning message appears, "No WIBU-KEY driver found. (501)”, ARCHICAD cannot be launched. Cause Wibu key driver 6.00e was installed on that machine during the installation of ARCHICAD 16. This driver cannot r...

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Cross-platform issues between PC and MAC - Troubleshooting Guide

What will, and will not work when exchanging ARCHICAD files between Mac and PC? What should I be prepared for, if I am about to change platform? Can I work in a mixed Mac and PC environment? Here are the answers: Moving from PC to Mac We are not even...