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Graphisoft ID - Frequently Asked Questions

Table of Content What is Graphisoft IDWhat is Graphisoft ID?Where can I get support for Graphisoft ID?Archicad authentication with Graphisoft IDWhat are the benefits of authenticating Archicad using Graphisoft ID?How can I authenticate Archicad 25 us...

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How to uninstall/reinstall CodeMeter driver

CodeMeter (hardware and software-based) are protection keys for Archicad and other Graphisoft products. A protection key is necessary to run Archicad and other Graphisoft products in commercial mode. During the installation of Archicad, CodeMeter dri...

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Minh Nguyen by Graphisoft Moderator
  • 769 Views
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Random crashes with macOS 10.15 or newer

Affected versions: Archicad 23, 24 | Severity: workaround applicable | ID: DEF-376, DEF-345, DEF-373 A small number of customers with AMD video cards from macOS 10.15 Catalina may experience heap corruption crashes in different scenarios while workin...

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Minh Nguyen by Graphisoft Moderator
  • 859 Views
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New Bug Reporter for Archicad 24

With Archicad 24, the Bug Reporter went through a big overhaul in terms of design and functionality. This article will introduce the function of the Bug Reporter and what's new from Archicad 24. What is GRAPHISOFT Bug Reporter? GRAPHISOFT Bug Reporte...

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Minh Nguyen by Graphisoft Moderator
  • 487 Views
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How to collect Event logs/Console logs

Normally, users rarely have to deal with the Event logs and Console logs. The Technical Support team will only ask for them in some rare situations. What is Event logs/Console logs? There will always be a tool for collecting messages from application...

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Minh Nguyen by Graphisoft Moderator
  • 177 Views
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Archicad file and protection compatibility

Read indicates which is the oldest file format that the program can read Write indicates which is the oldest file format the program can write Protection indicates the oldest Archicad version that runs with the protection key that is supplied with th...

3rd party installers for GRAPHISOFT products

In this article, you can find a list of additional software needed for installing or running GRAPHISOFT products. When you run the installer, it will automatically install those third-party products which are not yet installed, or which are out of da...

mtron by Graphisoft
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  • 1 likes
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