Setup & License articles

Windows 8

Microsoft has ended support for Windows 8 on the 12th of January 2016 Microsoft has ended support for Windows 8 on the 12th of January 2016. GRAPHISOFT recommends to update all Windows 8 systems running GRAPHISOFT products either to Windows 8.1 or to...

Windows 10

GRAPHISOFT is continuously testing the latest releases of Windows 10. We have found Windows 10 to be fully compatible with our current products. Any known issues found so far and to be found in the future will be published under the Known Issues sect...

Windows 7

Microsoft has ended support for Windows 7 on the 14th of January 2020 Microsoft has ended support for Windows 7 on the 14th of January 2020. GRAPHISOFT recommends to update all Windows 7 systems running GRAPHISOFT products to Windows 10. Compatibilit...

Windows 8.1

Microsoft has ended support for Windows 8.1 on the 9th of January 2018 Microsoft has ended support for Windows 8.1 on the 9th of January 2018. GRAPHISOFT recommends to update all Windows 8.1 systems running GRAPHISOFT products to Windows 10. Compatib...

Windows Server

GRAPHISOFT is continuously testing the latest releases of Windows Server editions. We have found Windows Server 2016 and 2019 to be compatible with our current products. Any known issues found so far and to be found in the future will be published un...

Can't open PLN files with Archicad 23 by double-clicking on Windows

Affected versions: Archicad 23 | Severity: workaround applicable | ID: 267213, 267874 Issue After installing Archicad 23 on Windows, the file types are not associated with it by default. Double-clicking on them shows no compatible apps to open or the...

How to Save System Information of Your Computer

In case you experience an issue with ARCHICAD that is presumably related to your computer's hardware setup, technical support engineers will probably ask you to provide them with system information about your computer. The easiest and most comprehens...

Possible issues with BIMcloud after installing Windows 10 version 1809 update (KB4464619)

After updating Windows 10 to version 1809 (KB4464619), some unexpected issues can be experienced even on the Operation System level. It may happen that after a reboot, mapped network drives fail to reconnect. For further information about the issue p...

ARCHICAD or License Manager Tool: Sign in window is empty

Affected products: License Manager Tool, ARCHICAD 22, Only on Windows | Severity: workaround applicable | ID: 254014 Issue When trying to sing in to ARCHICAD or to License Manager Tool with GRAPHISOFT ID, the pop-up window is blank: Reason The Sign-i...

Using & Identifying Missing Fonts in ArchiCAD

ArchiCAD uses operating system fonts. Some default fonts vary between Windows and macOS. Make sure you are using a common font which is present on all workstations. The standard fonts are usually the most reliable: Arial, Times New Roman, etc. It is,...

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